In my experience Pinch a Penny:
HAS TERRIBLE CUSTOMER SERVICE and A STORE POLICY THAT ABSOLVES THEM OF LIABILITY FOR DAMAGE CAUSED BY THE LEAKING CONTAINERS THEY SELL.
I purchased 3 large liquid chlorine containers (jugs) and have refilled them regularly over the years. They SWAPPED these jugs several times, rather than refilling the ones I purchased, About 2-3 months ago, my wife purchased new chemicals. On the way home, one of the refilled chlorine filled jugs leaked in her car. Fortunately she had a rubber mat in her trunk. It leaked in the garage and then I put it outside.
I went back to PAP today 1/23/21, to purchase more chemicals and was told the store policy was "they're were not responsible for the jugs." Also, after 6 years, I was not in their computer system any longer. I was going to purchase about $150 of chemical but wanted a different chlorine jug, because I was not going to fill their leaking jug and go through the trouble again. Kervin said he couldn't swap out the jug. I said but you did it last time, and he argued and said “I didn’t do it.” I told him to call the manager. He called a guy named "LEO" who was a total JERK! Told me if I didn't like it to take my business elsewhere. Not apologetic, rude and Insolent. Lost my business forever. Didn't care about the damage they could have caused.
I don't know how anyone can expect to stay in business with this mentality or attitude. They forget that my money spends anywhere and they are not the only game in town. Hopefully this review will help someone else avoid the problems and trouble I have experienced. Let it be known that imho PINCH A PENNY SUCKS and its needs to change its direction statement to “We strive to be unrivaled in providing the WORST, value, quality, and service to our customers.
F- so I RECOMMEND GOING ELSEWHERE FOR POOL SUPPLIES!
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