Pilchuck Vet Urgent Care Center

I hate to say, but this was the worst experience I have had ever with my horse. The veterinarians are new grads and have minimal experience. The customer service is terrible. Rude, insulting and just shocking! I called to share my concerns anomously with the customer service department, just to be told that they have Caller ID and know who I am... Seriously! I was trying to be polite and not make a 'big' deal out of something that they could simply handle themselves. It was unprofessional as the visit was to our home. We have had two other second opinions since and they are the opposite of Pilchuck's. Both the other vets agree and have a much more positive approach and our my horse enjoys both of them. In addition, they were both more informative and HAPPILY answered questions in detail for me! I would NOT reccoment Pilchuck to anyone! more

Our experience with Pilchuck most wonderful and was under some of the worst circumstances....a 6 year old little girl facing some complicated family issues who witnessed "her bestest baby, Sadie" (Pomeranian/Alaskan Eskimo mix) get ht by a car. Hysteria wrapped in fatalistic fears in only the way a little girl can project (think non-stop tears at shocking volume) dominated near every moment that followed. Not only did Pilchuck save our Sadie's life, they helped ease our little girl's worst fears. Even when they said Sadie had to stay overnight, despite their promises that Sadie would be well cared for and be okay, it was a rough night here at home and how appreciated it was to wake at 6:00am with a message Sadie would be "just fine" and coming home that day. The care Sadie received at the vet was first rate and the after care instructions were clear, concise, easy to apply and right now my biggest problem is trying to keep Sadie and our 6 year old from playing too much. Thank you, you saved our dog and everything else important in our lives. more