Imagine ordering a pizza, being told there is a delivery charge, waiting for it...then when they knock on the door, they tell you they brought someone else's pizza and leave with it.\r
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Then you call the store and tell them, they put you on hold for a few minutes...then say "it will be on the way soon....unless there is something else???" So I say what else could there be, and she mentioned a credit...and I say, "how about just throwing in a "little salad?" She says, let me ask my manager and I say...look, I don't want to hold on the line, just either do it or don't, thanks." The pizza arrived luke warm...alone. I guess they had to save that 25 cents...since the Manager must not have approved it. I made my own salad instead....just hard to believe, only in Miami. Manager, empower your phone people to keep customers happy...and returning.
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