Piedmont Metro - Heating / Air Conditioning Durham

I was told my A/C had to be replace by another company. Piedmont came out and saved me thousands of dollars, I was so pleased that I called to do maintance service on my heater. Alex took the time to draw a picture explaining how A/C and heater works. I will be calling for all my services. Thank you Piedmont Barbara W more

by Tanya C. on 06/29/2015 1.0 star rating 6/29/2015 Awful. Customer service representatives are incompetent or simply don't care enough to look up an address when scheduling. My address was not serviceable by this company however my warranty program assigned me to them. Although I am addressing it with my warranty program, the representatives at piedmont didn't realize for THREE days they did not service my area. For those three days I was told , we will call you with a lead time, your on our priority list.... Hmmm how am I on your priority list if you don't service my area!? Once it was realized I was told again my Robert we will see what I could do. Three days later thy still could not deliver service during 100 degree Weather. Disgusted with the lack of service. And lack of real action regarding this. Thank you for nothing. But thank you Excel Tech for coming out within 24 hours and fixing it promptly. Don't waste your time find someone else. more

Called Piedmont Metro as my Ac unit had quit working. After haggling out the details of an appointment time (should have been my FIRST clue) of between 1pm and 5pm I made sure that my schedule was clear so I could be there so they could repair my AC. Tech shows up, completely disheveled looking, and with an odor that smelled more like he had come from the bar than any professional business. This should have been my SECOND clue. Was told I had a bad compressor and that I needed a "Levi bracket" as well and he gave me a price. I told him I would have to talk to my husband for a minute and to "excuse me a moment". Went and had husband look up compressors for our brand and model unit, way way way lower than what the tech was quoting me, and I was making sure to take into account the charge for labor, time, ect. Also found out..there is NO SUCH THING as a "Levi Bracket" for my unit (and after calling several ac repair businesses in my area, found that when I asked for said bracket I was asked "What is that? I've never heard of that for an ac unit when replacing a compressor..." So now the tech is trying to sell non-existent items. I asked the tech to leave immediately and told him what I had found out. You would think that he would at least LOOK ashamed to have been found out, but he just looked at me hatefully and told me "Fine, but you still have to pay the diagnostic fee." I shouldn't have, but I paid it just to make this joke of an ac tech GO AWAY. Tried to contact the business about this and kept getting "We will speak with the tech and call you back first thing in the morning." Of course no call ever came and after calling them twice more I finally gave up. In between all this I called a different AC repair business and got my system back up and running for way less than what I was told by the tech from Piedmont Metro. If I could possibly give Piedmont Metro less than one star, I would as I don't think they deserve that much. Do not waste your time or money with them. more

Wonderful prices and service! more

Great service and excellent prices! more

This company came out shortly after I called and now my heat is working better than ever. I had called another company that just kept putting me on the back burner. Piedmont metro was on time and had my heat running in hours! I will definitely use them again! more

Piedmont metro one of the biggest in the triangle area, have used them 2 times one being a complete ac install with all duct work. Before new unit even arrived at house guy was at door asking for complete payment, not a down payment but full payment. Then during install kept trying to find new things wrong and upselling. wouldnt they know what needs to be done when they reccomanded new unit in the first place. After about 5-6 weeks they still werent completly done and no showing up when they had made an appointment, but were showing up on days they were not suppsoe to be there. Neighbors would call me at work and be like the AC guys are outside your house. I find this to be very unprofessional and what where they doing there anyway since they couldnt get in the house. I would not reccomand them to anyone the upselling, general concern only for money and asking for payment before work is complete and having to fight with them to get home inspection done only after calling wake county did something get done. Shop around and make smart choices its way to much money to deal with amatures. more

I just wanted to say "Thank You, Piedmont Metro for fixing my boiler. No other company would come out and fix it on a Sunday. I called Piedmont Metro and Marshall arrived on-time, fixed my boiler and explained to me how my heating system worked within a hour. I will recommend your service to my neighbors and friends!! Thank you! more

Try and you will never regret. Excellent service in an affordable charge. more