Phillips Toyota Scion

I had a horrible experience thanks to Mark Roberts. After waiting days to hear if I had been approved for a bank loan, I drove over after specifically telling Mark to have ALL of the paperwork ready. I still ended up wasting an hour because NOTHING was ready. I was then told that they couldn't approve me because they dropped the price by a couple hundred dollars and they needed to get approval from the bank again. Since when does the bank need to re-approve a loan for less money? I left. After two phone calls, I decided to come back since I got a great interest rate. I once again tell him to have everything ready, but he only has 3 pieces of paper ready and he tells me that now we have to wait for someone else to print out the important paperwork that should have been printed already. My mother was upset and they had an argument in the middle of the showroom and Mark called her a "mean person" and told her that I didn't have to buy the car. I don't know how this guy still has a job. Ei more

DO NOT BUY A CAR HERE! They were deceitful and misleading. They tried to get us to sign a form which should have reflected the final sales price and amount we were financing without the form being completed. Only when I insisted it be complete did it reflect us getting over $5000 less for our trade than initially agreed upon. When it became apparent to us what they were trying to do, they had no logical explanation. I can only assume that they were hoping we would not ask too many questions or thoroughly read what we were signing. Not to mention their interest rate of 6.5% with what is considered an A rating credit score.\r \r Do yourself a favor and make the trip to Orlando to buy your Toyota. more

I have taken my car there for service a couple of times and they have been prompt and courteous and I get my car back when promised. They are close to home and convenient. more