When my daughter brought her car in, she said she would need them to fix the brakes and do an alignment. When they called to say it needed $1000 of brake work, she asked for her car back. They wouldn't give it back until she paid for the alignment because they claimed they had done the alignment. Took the car to another shop that performed $68 to fix the brakes and another shop that charged $64 to fix a badly out of alignment car two days after it had supposedly been aligned by Pfefferle. Steve called me and called me and my daughters liars when we said we didn't authorized anything. Most shops will get confirmation on the entire job before they do any work. I will never deal with this shop again.
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