Petland

I purchased a $2300 french bulldog from this store on 8/21/11; she was checked by my vet 8/22/11; taken back on 8/23/11 for coughing, runny nose, lethargy - gave antibiotics. Took her back 8/26 bc still not better - gave more meds; that Sunday 8/28 she was in respiratory dsitress belly breathing and had to be hospitalized. She had a 103+ fever, had to put in oxygen cube to ease breathing and pulled through 5 days later & got to come home. Since my vet is a wonderful vet, my bill was only $1,000 for 5 days of IV meds, oxygen therapy, syringe feeding and IV fluids....Petland decided what they would pay (store decision) was $238....? HUH? My vet wrote a letter, I documented everything and followed the law exactly for notifying them, proper bills being given, etc - still they want to pay $238? Not to mention, she is now still, at 9/23/11, taking antibiotics to get rid of this horrible infection in her lungs! NEVER BUY A PUPPY FROM THIS STORE!! They claim to have a 14 day warranty but they do not honor it! We have filed a small claims case against them, as what they did violated FL law for health guarantee. (luckily my vet let me know this - bad consumer research on my part, I know) PLEASE, PLEASE, AVOID THIS STORE. They are independently owned and PetLand corporate does not make them honor the warranty. It is up to each store. more

Unfortunately, while Petland does have an excellent selection of pet care products, the fact that they sell puppies made me wonder if they came from puppy mills, as most pet store puppies do. The employee I spoke to did not even know what a puppy mill was, and I spoke to someone else who worked there in the past and they told me that when puppies died there, they were simply discarded like trash in a plastic bag, as they are in puppy mills. \r \r If Petland stopped selling dogs, I might consider shopping there again. In the meantime, Pet Supermarket seems a better and more humane pick to me. more

Petland has the best selection of puppies, they all look healthy and the staff is very nice too. The also have fresh water fish, reptiles, birds, ferrets, bunnies, hamsters and ferrets. Pros: selection, staff Cons: you want to take them all home more