Perma Dry Waterproofing & Drainage

A while back we had a water problem in our basement. The entire city must have called because it took Perma Dry almost 3 weeks to come out when others would come sooner. But i soon found out why. I had to companies come, give me bids in about 10 minutes and they were gone. The Perma Dry representative Keith took almost 2 hours with me, covered a bunch of details and helped me understand my issues and repair options. While some of the repairs were going to be similar to the other companies there were some details Keith paid particular attention to that really impressed me. Perma Dry was also a bit more expensive than the others but we chose them anyways. 3 years later I am so happy to report our basement is bone dry and when we called about a small concern, again it took them a awhile, but they looked, made an adjustment and even though I agreed to pay a small service fee, they did not charge me. We are very glad we chose to work with Perma Dry. more

Their customer service is very discourteous and impolite. They installed the drainage, but after a while there was water in our crawlspace, they didn't provide the service to clean it and the person on the phone who always answers the phone doesn't let me to talk any manager. She is the rudest person I have seen. \r \r Don't recommend their company at all. more

They installed the drain system for us two years ago, There was water in our crawl space. The lady on the phone was so rude. I haven't seen any one talk to me like that. Overall I don't recommend them to any one for their after service and their rude lady on the phone. more

Their service has been a bit slow, but after complaining to the company, they have improved their service and have become more responsive. more

This is my first review, so bear with me. I tend to write longer than I ought to. Perma-dry was recommended to me by a friend. They came all the way out to Enumclaw for the work. Scope of work and estimate was done by Aaron Calvo, who had more training and experience than I would expect from the boss' son. Very competent, explained everything, gave me several options, made some suggestions, and didn't try to pressure me into going high-end. I checked pumps with other outfits, found Perma-Dry was selling the best, put in a two-pump system to dry out my crawlspace and keep it dry even when power goes out (happens often in windy Enumclaw). The crew he sent worked super hard all day, digging a great perimeter drain all around the inside of the footings, hauling out yards of dirt and rock thru the tiny access hatch, replaced the ground-cover with much heavier plastic, put in a big collector basin, installed the main pump and the battery-backup pump, ran a 1.5 inch outlet pipe to a corner, drilled thru the footing and fed the outlet pipe into a roof-drainline, tested the system thoroughly, tied up some loose insulation, and left the crawlspace and the floors spotless. All for $5,000. Wow! Pros: Fast, reliable, good work. They ain't cheap, but they are worh the money. Cons: Can't fault them...but I wish they'd found the plugged drain the first time around. more

Contacted this company to have my crawl space inspected since a previous inspection showed that there was water inside the crawl space. They insisted that someone should be home when they come. Then, on the day of the appointment, they called my wife about an hour before the appointment telling her that they would not come that day since they were getting delayed from something else. She complained about the late notice and the way they acted. Then, they simply told her that they would not provide any service to us and we should look elsewhere and hung up. Now, I've met my share of rude people but this was one for the stories. The answer to a complaining customer for their sudden cancellation of an appointment should not be "go away. we're not going to deal with you." Don't you agree? Pros: None Cons: Horrible customer service more