Pep Boys

My girl took her truck to get the oil change done and was charged $300.00. $300! I went and looked at her receipt to see what else they charged her, they were charging her for transmission flush when she didn't ask for it. There was even a charge for air filter replacement and it wasn't even replaced. The transmission fluid was replaced 4 months ago and they have the nerve to say it needed to be replaced. Then they said the technician accidentally drained the transmission instead of the oil, then they said they forgot that they weren't supposed to charge her for it, but they did anyways. Frustration to the max!!! more

I went to the Wadsworth location to have a problem fixed with my vehicle, I scheduled an appointment online and was not told that it was canceled. When I arrived at that location I was told that they could not help me, when I asked the woman behind the counter what I should do I was again told very rudely that they could not help me. When I again asked what I should do she looked at me like I was a total idiot and said that they could not help me and they would not help me. When I finally got an answer as to where I could go to get this very serious problem fixed all she kept saying was that they would not help me. All i can say is that with the money I have spent there I could have been told where to take my vehicle and not have been told several times that they can't help me. So you want to be treated like a complete idiot then go there and the woman behind the counter will do just that. more

I am a women and know really nothing about car's. I do know great Management and great customer service when I see it. I had taken my car in to the Pepboys in Wheatridge Co. to get some tire's. Not only did they give me the best price but did not try to sell me anything that was not needed. The customer service was great and the prices were by far better then anyone I had shoped prior to going in to Pepboys. Would recomend to anybody. Thanks Pepboys more

Our Chevy S10 pick up was having electrical problems and died three times on Friday evening. Unfortunately, the closest place was Pep Boys in Wheatridge when it died the third time. We dropped it off and were told they would run diagnostics and give us a call to let us know what they found. We never heard back that night. Sat. morning they said the truck was ready, they had replaced the alternator. We picked it up that afternoon and paid the bill. Driving away we realized the problem wasn't fixed. We took it back in and they said they would try to diagnose and fix the electrical problem and if they couldn't, they would refund us the money since we never authorized the new alternator. The staff Saturday evening was nice enough. We came back a few hours later, they had not found the problem. Our dash board was opened up so we waited while they put it back together. They said they couldn't refund our cash that night because a manager wasn't there. My husband went back in Sunda more

First visit to Pep Boys Wheatridge for an oil change and will be the last visit.Worst, unfriendly customer service ever. I was told to pull into service center for an oil change, after waiting 5 minutes in my vehicle I was approached and asked what I needed and was told they could not change oil for another two hours. I left and came back early morning 8:30am next day and was told it would not be possible to change oil as there were not service attendants in to change my oil. I wasn't offered a time to come back or any positive communication regarding my oil change. Pepboys has the audacity to call this area a Service Center. I am employed by the largest apartment management/owner in the country and if we dare treat our customers in this manner, there would be no way we would be in business!! or even have a job as we take customer service very seriously. No recommendations here. more