Pep Boys

I would not recommend this auto shop at all. Run to work, ride a bike, or push your car, but do NOT get your car serviced here. I came here for faulty brakes, and had warned the mechanic beforehand about my car having NO brakes - they completely let off as I was driving to the auto shop and I directed him on how to use the emergency brake. While sitting inside, not five minutes later, I heard a loud crash and all the service people ran out to the bay. They returned, severeal minutes later, to tell me that because there were no brakes, the mechanic servicing my car crashed it into the wall and destroyed the bumper. They assured me that they'd take care of all repairs for the car, which I have YET to have done for me. That day they told me that they were unable to fix the car because they needed to order the brake line, because it had completely snapped. I returned the next day to inquire whether the part had come in or not. The mechanic at that time told me that the brake line had not s more

I was very disappointed to have purchased 4 new tires at 96.00/tire and told that I would get 1 tire free if I submitted the rebate form. I did this and then was denied the rebate because the tires were not covered. When I went back to the store, the confirmed that the tires purchased did not have a rebate offer and then they looked to see who wrote up the sales. Not even an apology. Very disappointed. more

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