Pep Boys

Took more than 50 days to know if it can actually fix my car. To only finally concede that it cannot. Cost me close to $800, 11 trips to the store, car in the store for 20 nights! and two days off from work. These crooks also tried to hide the warranty and make me pay again. Worst of all, no one will ever, I repeat EVER, call you to update about your car. You have to make calls repeatedly to hunt down their service advisers or the service manager of Cicero Pep Boys (Israel). The best favor I could have been doing to myself, is not having been to this store. This is worst experience with any business ever. insiderpages.com --> You might not have anticipated, but then, please add a "zero" rating, these crooks do not deserve even one. more

My experience with Pep Boys was some terrible! They have several workers that are unpleasant and rip offs. Pep Boys had my car for at least a week and still could not repair after being told they could. They also detached parts in my car and did not reconnect. I had to hire another mechanic to get my car running in good order. Bottom line I was told my car needed an alternator because my car would shut off while in motion time to time. They insisted that I needed an alternator. After replacing alternator, the car continued to give me the same problem. They did not want to refund my money, I was livid and plan on not ever going back or recommending them whatsoever!!! more

I took my car in for a wheel aligment at 2p on a Saturday. I was told that there were two cars ahead of me, though I seen that there were a waiting room full of people. After giving the rep my info, I sat and waited for nearly three hours. It was only after I went to the service desk I was advised that I needed two new tires and a tie rod. I was told that they tried to contact me by cell phone and overhead page which was a lie because I had my cell phone in my hand the majority of the time and was in the waiting room. I agreed to getting the two new tires and was told that a service person was in the process of putting them on. I noticed after another 30 minutes (by this time it was 6:30p) my car still was not in the service room. Everyone including the people who came in after me were gone. I went back to the service desk to decline on the tires when I seen my car finally go in. When everything was done (about 7:15pm) they didn't even want to accommodate for the long wait a more

Quick oil change service. Its the only store where you can see quick oil changes, they have a good raport with their customers. At times they replace wiper blades for free of cost and also free vacum for the car mats!!! more

Its the only store where you can see quick oil changes, they have a good raport with their customers. At times they replace wiper blades for free of cost.. more