I purchased a used home in Gloucester Va.. During the winter I noticed one of my heat pumps was getting icy, the other was not. I read online that this was usually a sign of low charge and that the best time to service my heat pumps was during warmer weather. I found receipts from Peninsula Heating and Air in the files I received with the home so naturally I went to their website to make a service appointment. This was the first week of April. I submitted the online request form with my contact info AND all the information on my climate systems. I never heard back. In early May- I called them and they were very courteous and knew the system I had in the home. They changed the information over to my name and said the soonest they could get in to service the system would be July 3rd. I left work early July 3rd for my 3pm appointment. They called about 2pm and said the tech was sick and couldn't make it. I laughed as it was the day before the 4th of July and she said they would call me Monday to re-schedule. They didn't call, so Wed. I called them back and they scheduled me in for the next Tuesday (the 16th). When she hung up she said See you next Tuesday- which my mom used as a cuss word- so I KNOW it was Tuesday. I took off Tuesday morning for my 8am appointment. They didn't show up. I called the office at 9:07AM and the woman that answered the phone asked my name and address. She said she doesn't see any appointments for me on the schedule, then put me on hold. An older lady then came on the phone and said my appointment was scheduled for the 17th (Wednesday) at 7:15 (first appointment of the morning) Obviously trying to cover for forgetting to write down the Tuesday appointment. I said OK and took off work the 17th (Wednesday). I even got my ladder out so the tech could access the air handlers in the attic. Well- 7:15 came and went. At 9AM I called them and cancelled the 7:15AM appointment. I can't comment on how the services they provide are- but getting them to show up is a nightmare. I am using another company who answered the phone and was actually happy to talk to me.
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