Pence Nissan

POOR SERVICE AND PARTS AT PENCE SERVICE CENTER!!! I purchased front struts from Pence in April and paid $878 and now in August I am told I need new front struts again. Pence Nissan said they did not use Nissan parts so only the struts are covered under warranty and I'll need to paid $400 again to get the structs replaced just after only 4 months usage. They acted as if I was unreasonable when I thought this was rediculous. They said if they had used Nissan parts, I would not have to paid any costs for the replacement. Of course when they put the struts on, they did not tell me they were using poor quality replacement parts. more

I needed a new car and didn't want to spend much money, the Pence Subaru staff was warm and friendly. They found exactly what I needed in a timely fashion. No wait or hassles. I love the idea of the free oil changes and other free servies they provide. I have already recommended several friends of mine to visit with the Dealership and they have purchased new Subaru's as well. I will definetly go back when it is time for a new car again. Thanks Pence, You are my friend for LIFE! more

I bought my Maxima from Pence in 2002. My most recent experience involved going to them to check a service engine soon light, rotate and balance my tires, and change my steering fluid. That trip cost 700.00 (service engine light was on, allegedly, b/c some $450.00 sensor had broken). The next day, smoke started coming from under my hood. My radiator was now leaking. Took it back in and they told me $480.00 to fix the radiator, and that they recommended replacing some radiator hoses at a cost of $540.00. I said give me my keys, I'm going to leave. The guy came back 15 minutes later and said he'd do the radiator for $390.00. I took my car and left. Got a recommendation from a friend for a good auto service company and they replaced the radiator for $290.00. The place that fixed the radiator said the hoses didn't need replacing, and if they did, it would only be $100.00. I wonder how much money I've spent unnecessarily over the years at Pence. more

At 75,000 miles, my car had a left side head gasket leak (external). After researching the problem, found that there is a technical service bulletin on this problem (WWP99) for Subaru?s as this is a common problem. I bought the car from Pence Subaru, so decided to call them in regards to what I had found, after calling Pence service and giving the last 8 of the VIN, the service manager said that my car was not covered under this ?recall? and would costs $2200 to fix since the car was out of warranty. I then decided to called Moore Cadillac/Subaru on W. Broad street because they are closer to my home, gave the last 8 of the VIN and their service manager said that this was car was in fact covered by the recall and that he would contact Subaru for me even though its out of warranty. The service manager managed to have Subaru fix the repairs for FREE - saved me $2200 to make one phone call. I am not trying to generalize, just relaying my experience with the Service Dept at Pence. Take it for what its worth, but do your research and get multiple quotes. Pros: Sales Dept Cons: Service Dept more