Ordered online around 7:30 pm - said pick up would be at 8:05. When we checked out it got moved to 8:30. Called store to see if they could honor 8:00 pm pick up because i have little kids. They said "no, that is up to the chef. there is nothing we can do. your order will be ready at 8:30. at 8:00 my phone rings and it is chris from pei wei asking if I was hungry because my order was ready and just coming up. i explained what happened earlier when i called about moving time to 8. his reply was that i should have spoken to him. (as if we are friends or something!) My husband flew over there to pick up the food and was back in 10 minutes. the food was terrible! Gummy and old! Overcooked chicken and beef, noodles that were dry and sticking together. Terrible food experience and terrible staff experience...long way to go at this store.
more