Peachtree Service Experts

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2500 Meadowbrook Parkway
Duluth, GA 30096

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(770) 751-8102
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Peachtree Service Experts - Duluth, GA
Peachtree Service Experts - Duluth, GA
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Poor Training or Much Worse? Posted by WPapanek on 08/30/2011 AC not working, service guy said it was either the Capacitor (relatively cheap) or the entire outside unit would ha...

Bad Service Or Worse? 8/30/2011

Poor Training or Much Worse? Posted by WPapanek on 08/30/2011 AC not working, service guy said it was either the Capacitor (relatively cheap) or the entire outside unit would have to be replaced for $2000 to $3000. Capacitor did not fix it so he called in another guy who turned out to be the Sales guy. Sales guy said unit was about 10 years old so we may as well replace the entire system for $6000 to $8000. I thought it was not that old and still under warranty so my wife showed him a receipt left by the previous home owner that showed the unit was only 7 years old. Sales guy told her that receipt was for something else and proceeded to sell us an $8000 unit. I got home from work and verified that it was the receipt and that it was under warranty (all it does is take a call to the manufacturer with the serial number that was on the receipt as well as the back of the unit). Then they tried to tell me the warranty would be only for the person who bought the unit but that is not correct either. I called in another company to do the warranty repair but within 5 minutes they had diagnosed it as a bad fan motor that cost $275 to repair. Just looking into the top of the unit you could see the grease leaking out of the fan motor, they didn't even have to take anything apart. Not sure: 1) why they missed that easy diagnosis 2) why they said the receipt was not for the unit 3) why they didn't know to call the manufacturer with the serial number from the back of the unit to find out if it was under warranty (you don't even need a receipt and Amana is not an uncommon brand) 4) not sure why they said the warranty would only apply to the original purchaser. I called in to find out some answers and someone was supposed to call me back but its been over a week and still nothing. more
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No servicew, not experts 8/24/2011

I have used Peachtree Service Experts for years and I am not sure why - their company name contains two inaccurate words. They installed a new system in my home about three years ago. A year later they came out to do a service call and realized my system had not been set-up correctly - this does not imply there is an expert involved. The final straw has been the total lack of service. I have had three appointments set up in the past two weeks. Each time I call to check on the status of my appointment, they tell me I called and cancelled the appointment. I have not called to cancel any of the appointements. I am supposedly a preferred customer who pays a premium for this treatment. What a joke. more
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Owner Message

  • Peachtree Service Experts Your home is the one place you should breathe easy and feel most comfortable, no matter what. Your heating, cooling and air quality equipment are what ensures your home's comfort, every day. We offer complete, custom home comfort services specifically designed for you and your family and performed by our trusted furnace and air conditioning contractors*: --Heating systems inspections, maintenance, sales, equipment installation, warranties and service plans --Air Conditioning and cooling systems inspections, maintenance, sales, equipment installation, warranties and service plans --Full line of Indoor Air Quality solutions, including every type of air filter, air cleaners, humidification control, fresh air ventilators and duct sealing --Energy-saving Green Solutions, including household energy-reduction products and green heating and cooling technology We're professionally certified North American Technician Excellence is the most prestigious technical certification in the industry, and having N.A.T.E-certified technicians is a standard we value greatly. We also keep our technical skills honed with ongoing training through HVAC Learning Solutions, our own nation-wide, top-of-the-line technical, customer service and business training program. Our furnace and AC contractors are specifically trained to be customer-focused, with a positive attitude and excellent people skills. All our technicians wear photo ID badges and are carefully screened for your personal protection and peace of mind. We're part of your community Peachtree Service Experts is locally operated to best serve you, our own friends and neighbors. We live, work and play where you do, and we're committed to keeping homes in our community a great place to live. So we're always right next door when you need us. You can reach us anytime call to schedule an appointment online. But our strength doesn't stop there. When we offer Guarantees and Warranties, we'll be there to back it. That's why when we say your satisfaction is 100% guaranteed, you can rest assured we'll be there whenever you need us. We're a vibrant and growing company, financially strong and stable, and we're here to stay. When you choose Peachtree Service Experts, you can be sure that our HVAC contractors will be there for you next year, in five years or 50 years from now. So when your home's air isn't clean and comfortable, or your heating and cooling system needs maintenance, repair or replacement, just call Peachtree Service Experts, we're Atlanta's leading HVAC service company. We sell, service and repair more heating and cooling systems than any other company, and every one of them is backed by our written 100% Satisfaction Guarantee. Our quality workmanship sets us apart, no other HVAC company has more home comfort experience.

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  • Hours: M-Su 24hr
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