horrible company and when told the problems this is the WONDERFUL response I get from Todd cassell in an email after explaining many of the problems and that i will be going to ADP
"Sorry to hear all this! My phone numbers have not changed since 2 1/2 years ago.
Weird how this is the first I have heard of this, one would think that you would have reached out to the "slick sales man" much earlier than this considering the severity of the situation.
I think ADP is your best bet, good luck. Since the new year is upon us, it will be good timing for you.
Just remember, you will have a call center in the Philippines, won't have one point of contact (call center) and if you think we have been hard to deal with? We are a dream as far as customer service compared to ADP.
Good luck to you!
Todd"
they overcharged my 4 times in 8 months withdrew 3.2k more than was supposed to and they have a response of oops I did not see the sticky note in the file. i have had 4 different reps who all have made mistakes. they have been awful and the sales rep who thinks he is all that should lose business. I am switching to adp.
yeah thanks for the Glib response Todd...YOUR customer service is FAAAANTASTICCCCC!!!!!!! yes and good luck to you too Todd!
As I have heard the company has a mean streak against people who "Leave the fold" so I expect problems with my switchover and probably a few rude reviews posted against me...but oh well...others must be warned.
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