They take shortcuts and don't stand behind their work. During installation they took shortcuts on connecting the downspouts to the drainage pipes under the patio. I had to have it fixed by my landscaper before they could finish laying the tile. We had travertine pavers installed over an existing patio and although it came our really nice, there was one area of the patio we wanted expanded. We were advised that they should be putting a proper footing but they insisted it wasn't necessary. Our landscaper told us without a proper footing that area would settle and crack but they wouldn't listen, believing it wasn't a problem. Sure enough, 1 year later it had settled and cracked. It took several phone calls but eventually they sent someone out to "fix" the problem. Although it wasn't a fix, just more of the same. No footing, so another year goes and the exact same thing happens. So I call them up and they tell me they'll come out and look. I never hear from them again. I must have called and texted 20 times before finally calling the owner, but you guessed it... he doesn't pick up. Magically however, a day later I get an e-mail telling me that my landscape had "excessive irrigation and excavation" and that's what was causing it and they'd only repair it for a charge. My irrigation is schedule for exactly 6 minutes 3 times per week - hardly excessive. And there has been no excavation since the patio & landscape were put in 2.5 yrs ago, so of course this is BS. Besides, the landscaping and patio were being done at the same time so they should have figured it out then. So I try to call once again to resolve this like a grown up, but like a child they of course do not answer or return my call. So I e-mail them back and ask how they can possibly say this when they had fixed it just 1 year earlier and it's doing the same thing? Of course I hear nothing again from them. So I sent another e-mail asking if they were going to respond because I thought it was pretty poor to not stand behind your work considerin
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