I called Mr. Appliance and they were more worried about their $65 diagnositic fee than fixing my washer and couldn't get to my place for a day or 2. So I said i would call them back, i found Paul on City Search with great reviews and when i called him he said he would come first thing in the morning. He arrived on time and was very nice guy, he said it would be $300 for a new transmission but he had a used one and could install it for $150. I agreed and he came back at the same time the next morning with the transmission in hand, after taking it all apart he found the hollow tube stuck and thought the repair would be alot more expensive if that needed replacement and recommended i should just buy a refurbished macine cause it would be cheaper. But he still didn't give up, he inspected more and said he thought something may be stuck between the tubs and ended up finding a nail there! He got it out and saved me money, only had to pay labor, $100 later my washer was working again like new. Very nice guy and willing to go the extra mile for his customers. Thanks Paul!!
Pros: Saved me money, Very Nice Guy, Went the extra mile.
Cons: No Cons, just great service!
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