Paula Gilmore ruined my wedding photography. She missed the candle lighters, wedding party entry, ushers, seating of the bride and groom's grandparents and mothers, mother's lighting unity candle, OUR FIRST KISS, wedding party leaving the church, cutting of the groom's cake, our last dance and much, much more. The pictures she did take are dark, blurry, off centered, poorly staged, and heads are cut off. She agreed to come to the rehearsal and never showed. We also ordered video from her. We called her the day of the wedding since she didnt show the night before and she didnt even know we wanted a video. We had been advised that hiring a photographer and videographer who have worked together is smart because they will be able to avoid being in each others frames. The videographer is in so many of our pictures including every pictures of us at the altar and the photographer constantly appears in the video. The first video we received didnt work. The second video worked but has over 20 typos including the wrong wedding date, several misspelled names, punctuation mistakes and major spacing issues during the credits. We were supposed to receive an old-fashioned, sepia tone copy as well and never did. They tried to charge us more than we were quoted saying we ordered an album which I told her twice I didnt want. Their services are a joke. They have given us numerous excuses saying our pictures were originally messed up during development and that they may have accidently given us the rough draft of the video. We have given them several oppurtunities to fix things. They have failed to fix anything. We have not received any of the missing pictures and they want a third shot at fixing the video but I just want my money back. They have very poor communication skills and are very unprofessional. I would never recommend using Paula Gilmore Photography to document one of the most important days of your life.
Cons: poor quality photos and video, unfriendly staff, poor communication on their end
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