Had an emergency with my finished basement flooding. They told me they'd have someone make an emergency run but it would cost more. I said fine. An hour and a half later a guy calls me to get my address and says he'll be out in an hour. 30 minutes later he calls to tell me I'm out of his service area (we're both in Westfield). I offered to pay him even more than the emergency rate to make the 15 minute drive but he refused and left me hanging.
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