Passport Infiniti of Alexandria

I've been a customer for over 2 years, and am typically very impressed with my service. However, on my most recent visit, even though I had requested a loaner at the time I made my appointment, I was told none were available. I was offered a rental car and was picked up by Enterprise. Infiniti did not explain the terms, and when I was told the terms at Enterprise I was shocked that Infiniti would partner with a company offering those terms. In short, when in the rental, if I were to be hit by another driver Enterprise would deduct my deductible immediately from my credit card, and I wails be charged a daily rate for the vehicle for every day it was in a repair status...even if I was not at fault for an accident! I flatly refused! It's unconscionable that a luxury brand like Infiniti would send its loyal customers to a partner offering those terms. I won't even mention that I had a Pre-paid service agreement which included a loaner, not a rental vehicle. I missed an appointment due to this, as I waited at the dealer instead. This is enough to put me back in another Volvo! more

I think the product speaks for itself. However, no one can go through the hassle of car shopping smoothly & successfully without the help of competent & well-qualified sales people. Both were incredibly friendly, welcoming, & knowledgeable about their products. It almost made car shopping fun. Thanks guys! more

I've been shopping for a new car for a few weeks & thought I had actually decided on another make & model until I went to Passport Infiniti. Went there just on a whim & was quickly sold on an EX35 with the excellent service from Yamil & Brian. more

This is the second Infiniti we have purchased from Passport. Our sales consultant, Sun Jung, was thorough, well informed, easy to work with, and pleasant. We feel we got the best possible price. When it is time to buy another car, we will definitely go back to Passport and ask for Sun Jung. more

Salesperson (Victoria) seemed genuinely concerned if I was happy with the new car in her follow up calls. I asked and she agreed to express-mail my old and new license plates, saving me an 80-mile round trip drive to the dealership in Alexandria. more

Overall we had nothing but a positive experience from start to finish. I was very impressed with the entire operation (which I can't say about some of the other dealerships we visited) but most especially with Mr Craddock. He is a bright, personable and professional young man, who is a credit to your dealership, and was an absolute pleasure to work with. I would expect him to excel at whatever tasks you give him, and wouldn't be surprise to learn he is or becomes one of your sales leaders. I appreciate this opportunity to bring this positive experience and this outstanding staff member to your attention. Please feel free to share this with Jayson, We thoroughly enjoyed working with him. more

Tommy was very helpful and nice, pulling out lots of cars out of their back lot on a really hot day. And was insisting on showing me the features of the car even at 11:15pm. The car had plastic on it still and only 7 miles on it, awesome! When I came out to get in the car they had cleaned most of the sticky plastic off the car. Let a scratch or two on the driver said rear quarter panel, that I am hoping will buff out. I got a 2010 Black G37x sedan, and love it. more

Jeff is friendly and knowledgeable service manager. I always try to deal with him -- then I get the best service possible. more

Great experience, Donna, Jason, and Tommy all stayed 2 hours after close to wait on me to finish my paperwork. The price agreed to on the phone was very good and below invoice. When I arrived the price was the same, the deal was real! This was not expected, and I was ready to walk out if not. Tommy was very helpful and nice, pulling out lots of cars out of their back lot on a really hot day. And was insisting on showing me the features of the car even at 11:15pm. The car had plastic on it still and only 7 miles on it, awesome! When I came out to get in the car they had cleaned most of the sticky plastic off the car. Let a scratch or two on the driver said rear quarter panel, that I am hoping will buff out. I got a 2010 Black G37x sedan, and love it. I hope their service will be as good as the sales experience. more

Purchased a used G35 in June 2010. Mr. Yamil Abed was extremely helpful and knowledgeable. We did not experience any high pressure sales pitch, which is one of the reasons why we ultimately bought the car from Passport. Yamil ensured that we spent enough time to look over the car prior to our purchase. He even offered us a very lengthy test drive on our own. Our email inquiries were answered promptly and thoroughly. Ms. Latoya G. (finance dept) was also very helpful. She was very straight forward and did not try to pressure us to buy things we didn't want. She was also very friendly and ensured that our transaction was accurate. Thank you, Yamil and Latoya! more

As an active duty military memeber for 25 + years I utilized the USAA car buying service. I was able to save thousands of dollars on the Infiniti I wanted. Although the dealership was located approx 130 miles from my home it was worth the drive and savings. I was contacted promptly by Jason shortly after he received my information from the USAA website. I contacted Jason several times with many questions and concerns regarding the car I was intrested in. We spoke at length on the phone and he answered every question and even mentioned that I had made a few selected options that weren't compatible which would reduce the price of the vehicle I selected. He went out of his way to locate and obtain the exact color and options I requested since the dealership did not have one available. I was able to take a day off from work and make the drive to look at and test drive the car I had built and was price quoted from the USAA website. I informed Jason the day before so he would be ready for my arrival. When I arrived with my wife he greeted me by my first name and was very friendly and persoable and was preapred. The vehicle I had built was ready for me and we proceeded to look the car over. Jasson explained all the options and then we took the vehicle for a test drive. After returning to the dealership my wife was attracted to the special anniversary edition AWD Sedan on the Showroom floor. After much deliberation and discussion we decided to buy that one instead. We received a very fair price for the Anniversary edition even though I did not receive any special procing through USAA. I along with my wife was treated exceptionally well and fair. The dealership is very clean and well maintained and classy as are the sales personnel. I have been around for a long time and it is my experience that if one or two individuals have a bad experience it is because they themselves have contiributed in some way to cause the bad experience. I highly recommed if your in the market for an Infiniti visiting Passport in Alexandria. more

Outstanding, Outstanding! From start to finish. From the moment I pulled onto the dealer parking lot every person I encounterd was extremely professional and helpful. The manager allowed me to test drive a vehicle and showed me the respect of being able to drive a car without him being in the car. Next, there is the salesperson. Jason Richardson made the difference. He is wonderful! Jason's knowledge, experience, and attentuion to detail is outstanding. Over the years, I have purchased numerous cars and visited many dealerships. Jason Richardson's esprit de corps made a difference that stands head and shoulders above any other dealership and purchase. more

While we were visiting northern Virginia, we found this dealership on the internet. We were looking for a used EX35. Passport Infinity had several in stack as well as an extremely helpful website. Our salesman, Yamil Abed, was super....very knowledgeable, interesting, patient and customer service oriented. When we met Chris Eader, the used car manager, I thought, oh no, here we go with the usual "car dealership routine". I was so wrong! Chris was extremely personable and HELPFUL throughout the ENTIRE process. Both Yamil & Chris did everything possible to help us take the vehicle home. Everyone who buys a car should have the experience of working with these two gentlemen. Within a week, we had a small glitch and needed a replacement part and a manual. Thanks to TONY, in the Parts Department, we do not have a glitch any more. All is well. He took care of it! And did I mention that Dorothy did a great job with all of the paperwork? Well, she did! In summary, checkout their website for lots of information & visit Passport Infinity for an excellent car buying experience. We LOVE the EX35!!! more

Service is very good. They give you a loaner for the day, and wash your car when you get it back. more

I showed up with the price that I wanted to pay, the car was there, and we sat down for the negotiations. The dealer that I worked with was nice and professional. He was very knowledgeable about the car and showed me some features I didn't even know about with all the research I did. In the end, I must say that I got a pretty good deal - well below invoice. They even threw in a year of free maintenance - which was pretty sweet given how much these services can run. more

Service prices are about right for a dealership with a $50 oil change. I don't have a problem paying a little more for the service there when they know those cars. I'm able to have them check on little warranty issues at the same time. Service prices are cheap compared to other luxury brands. Check out the oil change prices on a Mercedes. Not good. The people are good and work is completed the first time. I'm overall very happy with the dealership. more

Great experience, Donna, Jason, and Tommy all stayed 2 hours after close to wait on me to finish my paperwork. The price agreed to on the phone was very good and below invoice. When I arrived the price was the same, the deal was real! This was not expected, and I was ready to walk out if not. more

Both Yamil & Chris did everything possible to help us take the vehicle home. Everyone who buys a car should have the experience of working with these two gentlemen. more

Within a week, we had a small glitch and needed a replacement part and a manual. Thanks to TONY, in the Parts Department, we do not have a glitch any more. All is well. He took care of it! And did I mention that Dorothy did a great job with all of the paperwork? Well, she did! more

I have been getting all of my service on my Infiniti G-35 completed at Passport Infiniti because of the great service at Passport, especially from Jeff, the service manager. They are friendly, accommodating, provide a free service loaner and car wash. They treat me repectfully and go above and beyond to be sure I'm happy. And I couldn't be happier. more