Party Cloths

The negative reviews below are spot on correct. All of what is said is correct. The owner, Donna, is a psycho and has -0- ethics. Bad news. I would add, in addition to the financial rip off, we also ended up with one guest table that was mis-matched because they brought the wrong number of linens. \r \r Avoid this vendor like the plague !!!!!!! more

Our initial interaction with Party Cloths was great. The quality of linen they delivered was perfect. That's why they get two stars. But that's where the wheels fall off the wagon. more

We recently held our major fundraiser for our nonprofit. We had been using Distinctive Details for years, but decided to switch things up a bit. This was a big mistake. The customer service we received before our event was great. We had a specific color scheme going to match our event program, so we had to make about three trips to the showroom. Our representative was accommodating each time. We didn?t even have to make an appointment. Fast forward ? On the night of our event, the linens arrived on time and the final set up of the ballroom looked great. The problem came at the end of the evening. We paid to have the linens picked up by an employee at Party Cloths. The gentleman arrived and ran through the ballroom picking up linens like he was qualifying for an Olympic event. We would find out later that he left behind a couple of overlays and tablecloths. Fast forward ? We received our corporate credit card bill three weeks after the event. We were shocked to see an additional charge from Party Cloths on our bill. We immediately called to speak with our representative, who quickly routed our call to Donna. She stated that a couple of overlays and tablecloths were missing, but the employees at the venue found them and sent them back. She then informed us that napkins were still missing from our linens order, so they charged our card. A representative from the company never called to discuss the missing linens. They just charged our card with no prior notice. We told Donna that in all of our years of working with the same venue we never had linens come up missing after the pick up. She gave us tons of hypothetical scenarios about what possibly happened to the napkins. She then said that they charge the card when the linens can?t be found. We informed her again that we never received a call that the napkins were missing. Her response ? ?We were very busy.? We checked with a representative at the venue where our event was held regarding the napkins. She informed us that the old we are missing linens trick is pulled by Party Cloths all the time. Save yourself a headache, and go to Distinctive Details instead. more

Planning an event can be very stressful and the staff at Party Cloths were so acommodating! They took time to show me many beautiful selections, stepped me through the process and helped me find the perfect table and chair coverings! I even got a lesson on tying a beautiful bow. I checked with another source and Party Cloths price plus customer service was much better. They did a great job setting up the event and I was fortuntate not to have any missing or damage cloths to pay for. This policy is explained and in a contract you sign. The staff does count them with you when you return the cloths. I would definitely use them again. In fact, I'll try them for my next dinner party at my house, it will be so much nicer than the linens I have. more

We recently rented linens from Party Cloths. Pros: Gave great customer service till there was a disagreement Cons: Do not listen or care about the customer after sale more