Panorama Cabana Inc

As the others have iterated, I would never buy a product from these guys. I bought a cover and in about a year, the one side filled with water. I spoke to the guys and they told me to look and see if the water was inside the bag that surrounded the insulation and if so, I could just relieve the bag of water and get back in contact with them. When I called them back, they said they needed to see photos of the insulation wrapped in plastic with the water surrounding the bag. They said I also have to send photos indicating how the water got penetrated through the bag. How could I know this. Bottom line, their warranty is worthless and as I have seen, so are their products....I learned my lesson, I would pay the extra $100 next time and get one labeled from the manufacturer of my hottub(Hot Springs) more

When spending in excess of $400, you want to be sure that you are working with a credible company. Panorama Cabana (AKA Spa Mate and SpaCoverBuyDirect) is friendly and helpful making a sale but after the sale, forget it. Our spa cover was custom made but arrived 5 inches too large. The owner of this company is rude and will not do anything about it. After taking tons of photos and spending almost 5 hours on the phone, all he says is his company has been in business for over 30 years and has NEVER had a cover not fit. Oh, come on . . . not once???? He leaves us no alternative than to spread the word. This is a very disreputable company. Stay clear of it or you may find yourself in our situation . . . owning an unusable spa cover and having our pockets picked clean of over $450. BUYER BEWARE! more

Cons: poor quality, and they do not stand behind their products more

PANORAMA CABANA INC. AKA SPA MATE. Pros: CHEAP PRICE Cons: REALLY POOR POOR QUALITY more