Had my favorite and expensive Nine West jacket dropped off with a fur hood. After I got home, I realized that the beautiful, silky, (faux) fur hood was ruined. It was matted and the ends of the fur singed. I can ever wear it again!
Once I took it back, the owner didn't really seem to care and said it was not her fault. She said that she had been in the business for 30 years so she knows what she is doing.
I assume that after 30 years she must have lots of opportunities to revise her contract allowing her to ruin your clothing and it be YOUR fault for bringing it in.
The owner did not seem to care nor offer to refund the cost.
more