Pampered Auto Care of Cedar Park

This place is a total scam. I will never trust them with my cars again. \r \r My son brought his green 1998 BMW 323 into Pampered Auto two weeks ago, complaining of steam rising from the engine, a check engine light and the battery suddenly dying. He mentioned verbally that it had overheated, but this was not written in the paperwork. After a $945 repair for a faulty water pump and a few oil leaks, Pampered Auto told my son that the car was fixed. They did not test drive the vehicle. If they had, they would have seen that it was not fixed. After my son paid for the repair, he drove it home and within 1/2 mile, the car overheated again. Pampered Auto said this wasn't their fault, as it wasn't written on the work order. My son (an 18 year old senior at LHS), brought the car back in for service. Pampered Auto said it could be the thermostat, so they replaced that and the thermostat coupler, as well as installing a new radiator. The total cost for repairs was $867. Again, they did not test drive the car, or they would have seen that they didn't fix the problem. After paying for repairs, and being assure that the car was fixed, my son drove it home, only to have it overheat within a mile. This time, Pampered Auto said it was a head gasket problem. We cannot afford to get that fixed, as we have just spent over $1700 in repairs in the last two weeks.\r \r I feel like if the car had been properly driven after each 'repair', the mechanic would have seen that the problem wasn't fixed. I believe that diagnosing the thermostat as faulty led to unneeded expense in the repairs, and had the vehicle been given a proper diagnoses when we first brought it in, we would have saved the $1700 we spent and just sold the car for parts. It feels like the Pampered Auto mechanic took advantage of my son's inexpertise with cars and charged him to fix everything that 'might be wrong' with the car without figuring out what was really wrong with the car until we'd spent hundreds of dollars.\r \r I've filed with both the better business bureau and my credit card company trying to get back some of the money for the dishonest repairs. more

My bmw now is perfect! I have a problem with the air conditioning but they resolve my problem for almost half price that I was quoted by dealership. more

My wife and I went there today,and did some major work on our 2004 Ford Focus.Staff is extremely professional and friendly.Price was honestly too good to be true.I highly recommend this place. Pros: null Cons: null more

Just took my Mercedes wagon in to get the air conditioning fixed. From the 1st time we went in to see about getting a price quote till the time I picked up my car after they had fixed it these people were the upmost respectful and knowlegable. I plan on using them from this point on for my automotive needs and would not hesitate to send any family or friends over to them either. more

I took my Ford into Pampered off 1431 and spoke with Dustin about fixing it. He was so knowledgeable and made it easy to understand what was wrong and how it would be fixed. They have good prices; I called other places around town and they were very reasonable for the amount of work that it was going to take to fix my car. I am moving soon and any auto repairs that I will need in the future I will make the 45 minute drive just to see them. They are trustworthy ASE mechanics that do not over price. As a single mom of two kids it is hard to find people that you can trust to do anything- with Pampered you can! more

I read all the wonderful reviews and took my BMW to this shop. They gave me a $2500 estimate for work, and a $450 for another item. I got an estimate for the same work from the dealer.. $1900 for all of it. Guess where I got it fixed? I was very surprised that so many people wrote such rave reviews.. but in my case it didn't work out at all. Service was terrible, prices ridiculous, and based on the extra hoses and over-priced parts on the estimate that didn't need to be replaced I have to say I wouldn't trust this shop to work on my bicycle. more

Took my BMW 330ci to a National franchise store...not Goodyear, and rec'd an estimate that clearly demonstrated up selling, over priced work and lack of knowledge of what had to be done. more

This is a review for all, but mainly women consumers. Pros: They are open & work later than most, honest, trustworthy more

I LOVE Pampered! I wanted to let everybody know such an exceptional service I had received at this place. I never feel like I'm being taken advantage of. Pros: Very accommodating, friendly, reliable... I LOVE these guys! more

I don?t like to write reviews, and usually I don?t, but this time I absolutely had to because this guys needs to be heard about. I recommend them to all my family and friends. Pros: Two locations Cons: N/A more

I bought a 2001 Boxster a year ago in LA, then moved here in May and have not driven it since. It sat in the garage pretty much since then (over 6 months), and when I tried to drive it in Jan. it would not start. Didn't know any Porsche mechanic in town, so I went by these reviews. Mark was truly above and beyond. Not only did he fix the problem, he did it the hard way - another mechanic might've just told me that I needed a new battery, and charge me for it. But Mark persisted over two days, and the car was able to be revived. Not only that, one of the buttons in my car key had malfunctioned and prevented the gas tank flap to open at all. He also saved me a few hundred bucks' worth and valuable time from having to take the car key to the dealer by fixing this problem too. more

I took my C-320 in for a B service and Mark was great. They did everything the dealership would do and more for about $160.00 less! I will take my Mercedes back for anything I need done. Pros: Great service more

I have been using Pampered Auto Care for couple years now and have been very happy with the service and with the staff at the shop. It is rare these days when you can say that you trust a service provider to do the right thing. You can trust that Pampered will do the right thing. They are honest and knowledgable and won't rope you into unnecessary repairs. Pros: Honest, Knowledgable Cons: none more

I think it's important for every car owner to have a reliable, trustworthy mechanic that will not only fix your car correctly, but be fair about cost. Look no further than Pampered Auto Care for good, honest customer service. I first went there two years ago to replace my brakes and I have gone back for every car repair since. Pros: Trustworthy, Reliable, Fair Cons: None more

I have to admit that for a long time I didn?t have such a good experience in automotive business. Guys were awesome, helped me promptly, even gave me a ride home so that I can leave my BMW in the shop and not wait on it. Pros: Price, service, ride home Cons: None more

I would highly recommend Pampered Auto Repair without hesitation.Professional service and charges are reasonable. Pros: all Cons: none more

Today was my lucky day!!!!!! Friend of my recommended to me Pampered Auto Care, and I?m so happy that I listened! I have Mercedes Benz 2005, and it is in great shape, but I keep hearing some noise and decided to go to check with mechanics. I first went to the Mercedes Benz Georgetown and they start quoting me with all kind of ?necessary? repairs. I didn?t understand not even a word what they were stating, I?m not into cars, but I didn?t need to understand that mechanical terminology, what I understood was a repair estimate - $1400 ? yes, you are reading right one thousand four hundred dollars! That sounded too much to me, so I went home to think about it ? I?m so glad that I did! I took my friend?s advice, and went to see Pampered mechanic. They looked at my car, told me what was wrong, ordered part, fixed, and everything was done in 40 minutes!!!!!!!!!!!!!! And the most important part ? the invoice stated $385!!!!!!!!!!!!! You do the math to see how much I saved! Not even mentioning that my car is driving smooth and quiet. Thank you Pampered Auto Care you got another customer! Pros: Reliable, fast, friendly, CHEAP! Cons: NONE more

We brought in our daughter's car for an overview of repairs needed and we were very impressed with the honest assessment we received. Very thorough and came through with promised return time. We plan to use this place for all our automotive needs. Thumbs up! Pros: Quick repairs, overnight key drop off, they will give you the honest scoop on what you do and don't need to fix more

I went today to fix my 2006 BMW; I had some strange noise on the left side. The guy that took care of my car was absolutely amazing. He told me specifically what was wrong and fixed for less than 40 minutes. What I was so amazing about was to hear that some other part should be replaced soon, but not yet, in three to four month. This is a first time that one repair shop doesn?t want to rip me off, rather tell me what should be done in some future. I feel so confident to give them my car again! Thank you Pampered Auto Care! more

These guys are honest and smart. After they fixed the AC on my BMW (pulling the dash and reconnecting wires) I picked it up. A few miles down the road it stopped working. I took it back and they had to get another part. They didn't charge me labor for the extra work. It's hard to find a way to get around the dealerships, which rob you blind. These guys are the best alternative I've found. more