PROFESSIONAL AUTO BODY

Thank you for doing such a tremendous job in repairing my Benz.I especially want to thank Rene & Silvana for their incredible friendliness and professionalism I will definitely refer you to others. more

I wanted to write and let you know how pleased I am with the work you did on my 2004 Toyota 4-Runner. The car looks splendid and more like it just came off the assembly line rather than an out of a body shop. Your crew here was professional and courteous and I felt like I received a great deal of attention. Thanks for a great job and keep it up. I will definitely use you for all my future auto body needs. more

I would like to thank you your company for not only fixing my Honda with great technique but also providing me with excellent customer services during the recent event. Although I was not happy and frustrated when I could not have my car back on the dates I was promised, you have proved that I made the right decision for sending my car to your company right after the accident.Especially, I wanted to thank Mr. Luis Pacheco for an outstanding job he has done. During the time my car was in your bodyshop, he informed me regularly providing with detail status and timeframe, as well as answered all of my questions. In addition, when he found out that my car’s battery was dead, he took immediate action helping fixed it with a great attitude. He once again demonstrated his dedication to the company and also proved that your company is always being responsible for your customers making sure that the best quality service is provided. more

Just a short note to thank you and your people for taking care of my car. It looks great. If even feels better. Thank you for the outstanding care and for getting it to me on time for my trip. The trip worked out fine too. more

What I've experienced exceeded my expectations more

Thank you so much for the Professional services & refreshing ""Perspective."" In as much as I was changed by car issues you were able to keep things together despite your own issues. Breathe. Pause. Reflect. I wish you well. Peace and tranquility. more

Good customer service: We recently had our VW Golf repaired, and we have been very impressed and pleased by the shop's professionalism and willingness to ensure customer satisfaction. more

I am writing this letter to commend the service provided by Mr. Guy Johnson. Mr. Johnson has assisted my wife, Angela, and me with two of our vehicles. Of particular note was the last time, Aug. 23, when my wife went into the shop to inquire about obtaining touch-up paint. She had opened the truck door into a chair in the garage which resulted in a chip in the paint. She went to AutoCraft and Mr. Johnson was kind enough to provide her with a small container of touch-p paint at no charge. She was most thankful for his act of kindness and so was I. We wanted to let you know of his action as we believe it is to be commended. Action such as we believe it is to be commended. Action such as this is a great way to encourage customers to spread the word about AutoCraft in Alexandria, VA. Please tell Mr. Johnson that we said, ""Thanks again."" more

27-Jan I wanted to write to express my appreciation for all the work your company did in repairing the damage done to my truck. I keep it excellent condition and you returned it to me in better condition than it was prior to my accident. More importantly though, after having it back for a few days and noticing some small items that I thought still needed attention, Guy Johnson from your company was extremely helpful and responsive in attending to these items. You do superior work and you back it up. That is all any customer can ask for. I am all very appreciative to State Farm for suggesting your company when my accident occurred. In the end, I received a quality job from experienced professionals. Thank you very much. In the future, I will not hesitate to recommend your company to anyone in need of automobile repair. more

Just a short note to thank you and your people for taking care of my car. It looks great. If even feels better. Thank you for the outstanding care and for getting it to me on time for my trip. The trip worked out fine too. more

Thank you for doing such a tremendous job in repairing my Benz. I especially want to thank Rene & Silvana for their incredible friendliness and professionalism I will definitely refer you to others. Thank you again more

Just wanted to thank you again for doing an outstanding job. I am very pleased with the repair work. I am appreciative that you kept the cost to a minimum. Finally, thank you for being so kind and pleasant. You truly demonstrative a level of customer service that is rear these days. more

I first took my VW to Auto Craft, because I was looking up body shops and the majority of the places recommended to me by the insurance company of the person who hit me were rated C- and lower by the Better Business Bureau. Auto Craft had an A+ rating, so I insisted it be repaired there...and boy am I happy about that decision. It seems as though people are unhappy because of the time it took for there car to be finished. That was never a problem for me. Indeed, the insurance company offered me a 24 hr estimate and repair job...I chose to have me car fixed the right way as opposed to the fast way! I have had nothing but wonderful customer service, and in fact I would say that they always went above and beyond in this customer service department; they never just handed me a list repairs, a bunch of random mechanical word, or a bill, but took the time to explain to me the work the needed to be done and WHY it needed to be done, and as a result, I always left the shop feeling like I understood the repairs. In terms of customer service, I also know that Auto Craft takes great pride in their repairs and if anything were to ever not be to your liking, they would take it very seriously. Following the first repair, I had an unlucky year with two additional accidents, all paid by others' insurances bc they weren't my fault, and every time, the car came back to me looking and driving like it did b 4 the accident (and I am very particular about my car and I notice every thing!) Their work has always been above what I could have hoped for, given the accidents. I have a great deal of respect and trust in the guys at Auto Craft and I will never go anywhere else. more

Great service! I've taken my 2007 BMW there twice and will take my car there again. I had excellent service. No problems whatsoever. more

Great I have used this body shop twice and each time I had a great experience. The adjuster and his assistance kept me updating every two days with what was going on with my car. Both of the cars were ready when they promised and the work was wonderful. more

Just wanted to thank you again for doing an outstanding job. I am very pleased with the repair work. I am appreciative that you kept the cost to a minimum. Finally, thank you for being so kind and pleasant. You truly demonstrative a level of customer service that is rear these days. more