Overall, just like every other Petsmart; which is a good thing! I enjoy bringing Mylo (my 5 month old Puggle) here for several reasons. First, anybody who's anybody knows that Petsmart is 1 million times better than PetCo. They are cleaner and more professional (not to mention, most of the time cheaper) than their competitor. The staff is friendly and always helpful trying to find anything you need. For example, they recently had a sale on Kong Genius toys. They only had the small and large sizes on the shelf, so I asked a sales associate to help me find a medium sized one. He checked in back, but unfortunately they didn't have any in stock. He then proceeded to call all of the other local Petsmarts to see if anyone else had one for me.
Second, they have dog training courses with certified trainers. They use on a positive reinforcement training style (which those of us with a psychology background know works much easier and faster than any negative reinforcement). We just completed our Puppy course, and Brett was so great that we decided to sign up for the intermediate course immediately after graduation!
They also have grooming and a Pet Hotel on site. I've used the grooming service, which is great and right on par for their pricing. In fact, the first time you bring in your puppy, a nail trim and ear cleaning is FREE! (My motto... if it's free, it's for me!!). This morning I just dropped off my pup for the day camp for the first time. I've been to other dog day care places (mostly because Petsmart wont board puppies that are not neutered), and I always felt they didn't know what they were doing. Now that Mylo is neutered, I decided to take him here because the facilities are cleaner and it's actually cheaper than most places (only $18 a day).
Overall, a 4 out of 5. Would have been a 5 out of 5, but you can only used a lot of the on site facilities is your dog is neutered.
Pros: Clean, professional, helpful, inexpensive
Cons: dogs need to be neutered for boarding/day care
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