The internet/phone service is horrible. You do not get what you pay for. The customer service is even worse.
When you call in with a problem it's never their fault. It's always your computer Our family has a new quad core desk top and a new quad core laptop, we knew it wasn't our computers.
We never received the dl/ul speeds that we were paying for. We were paying for 10 mg. When we would call them with a problem they would run a test and say we'll you're getting 5mg, that's really good. We told them not when we're paying for 10 mg.
We finally got tired of all the lag and called Charter. For a few dollars more (literally $15 more total including taxes) we now receive excellent service from Charter. My advice is if you have any other option do not choose PES for your internet/phone service needs.
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