Orange Novelty Cake Decorating

THIS HAS GOT TO BE THE WORST ONLINE SHOPPING EXPERIENCE EVER. THE CUSTOMER SERVICE SUCKS THEY DONT ANSWER CALLS, NEVER RETUN VOICEMAILS OR EMAILS. THEY CHARGE YOU BUT NEVER SEND OUT YOUR ORDER. SOMETHING HAS GOT TO BE DONE ABOUT THIS BUSINESS STEALING IS A CRIME AS LEAST I THOUGHT IT WAS more

Way more expensive than the other cake store I go to, you can't bring your purse inside and they are very, very unreliable!!! This is now the 3rd time I've gone there during their normal business hours and they've been closed! No note on the door or anything! As I was leaving the parking lot I saw the girl who owns it drive up so I parked again and when I got to the store she had locked the door behind her and refused to open when I knocked!!! They NEVER answer their phone or emails either!!! Do yourself a favor and drive the extra few miles to Class Cake Decorations in Garden Grove. They're super friendly, way cheaper and never close out of the blue! more

We ordered many items online from invitations, decor, to flowers and this is the only vendor that totally failed us. They took our payment promptly and then ignored our calls and emails until we ultimately filed a dispute with Paypal and got a refund. One of our local bakery shops was able to help us out at the last minute due to the total lack of this company to fill our order. I'm heading over to their website right now to give them a great review! DO NOT ORDER ONLINE FROM THIS COMPANY!! more

I have read many reviews of this merchant by now - on Facebook, Yelp, among others - and I am repeatedly seeing stories relating the same complaints that I have against this business. You place an order online, your payment is accepted promptly by the merchant (of course), they email you with an automatic response to your order, providing you with a non-functioning link to track your order with. You call their business phone number repeatedly, and cannot reach a response other than their automated voice response system stating that if you have called during business hours then ""they are with a customer"". Click. No way to even leave a message. Then you try emailing, again and again and again, and there is never a response. Not a single one. This place is terrible for their online customers. Everything I am reading about them is about the worst you can expect from a company doing business on the internet. I too will be lodging a complaint against them with PayPal, who I used to pay for my transaction. O.N.C.S., you would be wise to read your reviews if you still want online customers. Pros: None, as far as I can tell Cons: Unreachable, unresponsive, and negligent to online customers more