The atmosphere is very nice, and yes, it does look like a spa. I felt very comfortable during my consultation. I was scheduled for the removal of 4 wisdom teeth, 2 root canals and a cleaning. I was told I needed some sort of special xray done before the procedure and it would be $500 up front, but there was a 98% I would recoup it when DD filed a claim with my insurance. The claim was denied and when I asked my insurance why, it was because DD hand wrote the claim on a plain piece of paper and faxed it to them. Yes, DD said that I had a 2% chance the claim would be denied, so I will give them a free pass there. However, when the day of the major procedure came, I was knocked out for 7 hours (it was only supposed to be 4)! No explanation as to why it took so long. The cleaning was never done, so I rescheduled. When I came back for my cleaning the assistant said in a cheery voice ""looks like someone still has a wisdom tooth."" I looked at her like she was joking, but she wasn't. Dr. Saleh was called in to see. ""Looks like we forgot to pull one."" After having me under for 7 hours, how can you forget to pull a wisdom tooth?!? He pulled it right then and there. I opened a line of Care Credit for that major $5000 procedure, since my insurance only covered half (it gets expensive when they charge you $80 per 15 minutes of being knocked out, mind you I was knocked out for 7 hours). I discussed with billing that everything from the major procedure must be put on the care credit. We agreed on it. When I came back 6 months later for another cleaning, they informed me that I still owe them $900 for the major procedure. When I said that I arranged everything to be put on my care credit at the time of surgery, they said, ""we will call you back."" It has been 6 months, and they still have not responded. The procedure was done over a year ago, and I am 2 months away from paying off Care Credit. I am not returning because the lack of attention to detail, and poor billing.
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