The staff is friendly, but they do get busy at times.
The price, for what you get is a good value. All of the classes and sports are included in membership price, which I love--never bored. Look for specials, they change monthly. I put off joining for a month because I knew they were going to offer a big discount at their open house.
Very comfortable place to work out, easy to hide if I wanted to. I'm a little on the heavy side and I don't feel like I'm surrounded by hoards of tan, skinny, fit, pretty people.
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