One Hour Heating & Air Conditioning

We have been members of their monthly service plan for 2 1/2 years. We had never had a bad experience until recently. A tech came out for a pre-season inspection of our air conditioner and forgot to reattach part of the drain. That night I went into the basement to find standing water on the floor. I called immediately to report the problem and spoke with the ""night supervisor"" who said he would relay the problem, and call back the next day. The only assistance he offered was to send a tech out. However, the problem was not with my air conditioner, it was just negligence on the part of the tech from earlier in the day. I never heard from them the next day. 4 days later I called back and spoke with the service manager who had never heard of this issue. I had told both the night supervisor and the service manager that I wanted my monthly plan canceled, but continued to be charged for it. I made a third call to the service manager who said he would talk with accounting, and it could take 1-2 weeks for a refund of my $30 monthly fee. I am still waiting to see if this happens. In speaking with them, no one seemed too concerned that they had messed up so significantly, no one seemed overly worried that I was cancelling my plan with them, and no one made any effort of any sort to really reconcile the issue. I will NOT be using Dial One Hour, Mr. Sparky, or Ben Franklin plumbing ever again due to the lack of customer service, lack of communication, and lack of performance by their service techs. more

I thought I would get a head start on preparing for winter and so I called on Dial One to come and check my furnace out and to provide a routine service. They were great - completed the service quickly and were in and out of my home before I knew it! They did not charge an arm and a leg too, which I really appreciated. more

I thought I would get a head start on preparing for winter and so I called on Dial One to come and check my furnace out and to provide a routine service. They were great - completed the service quickly and were in and out of my home before I knew it! They did not charge an arm and a leg too, which I really appreciated. more

Dial One installed a central AC system for me and they did well. Price was reasonable and service was better than I expected from the techs that were at my home. All the info. they gave me upfront was accurate and helpful. Now I can look forward to staying cool this summer with my new AC. more

I had this business do a geothermal install and the work turned out great. They were professional all the way through the job. I appreciate that and will do business with them again. more

Great customer service and punctual technicians. The guys here do good work and Ive used them twice now. I had a good experience both times. more

Dial one hour was there fast to fix my plumbing problems. They couldn’t have been there an hour and they had everything taken care of. Great, fast service! more

They weren?t kidding about the 1 hour thing. I had a drain back up and needed it cleared pronto. From the time I called them they were done in less than 75 minutes. I?d use them again. more

The response time was very quick for a Saturday night I thought. I had a leak develop over my living room in the master bath. I called them when my ceiling started dripping and before too long they stopped the drip and had the burst pipe repaired. The plumbers were great. more

They did a great job and a very professional installation of our new furnace and A/C unit. more

They took their time, gave me a fair price and did a good job. I’ll call them again. more

Though the job was expected to take 6-8 hours, it was completed in 4. The 25 year old furnace not only kept the house warmer, it was much quieter!\r more