Olum's

For years we have purchased all our appliances from olums as they have had reliable service, but no more. When our may tag refrigerator water/ice control stopped working we called olums for service and indicated the control board was bad. They would not get the part though until the issue was confirmed by the repair tech, so an appointment for service was scheduled. It took ten seconds for the tech to reach the same conclusion we had provided in advance. The tech then said that may tag had discontinued the part just this month and he would need to check with the distibutor and may tag on Monday. He then requested his service fee, which I paid and indicated that so far I had not received ny service and if it was not fixed I wanted my money back. The tech was here well less than 5 minutes. We received a call later that day that olums would take care of locating the part and would fix the issue. Today though their position has changed as their normal distributor does not have the part and while I can search and locate a replacement that they would be happy to charge me to install, they are done. I'm sure they'd love to sell me a new French door refridgerator so we can get filtered water and ice, but that is not what I will be doing. And when the day does come to buy a new appliance, it will not be from olums more

Olums Furniture Store use to be one of the nicest stores for buying furniture in the area. They use to have free delivery with your order and if you had a problem with your purchase they would replace it free of charge. Times have changed and first of all you can't get the type of quality of furniture you use to be able to purchase at their store. The furniture and appliances are cheaply made and very overpriced so my advice is to shop around your area to look for the best furniture and appliance prices before you buy from Olums. Their salespeople are annoying and sometimes nasty with the customers so try to stay clear of them unless you really need help. Make sure you comparison price shop because if you purchase items from Olums and they break down you will have to fight to have them replace your purchase. Olums is employee owned and operated. If its feasible pick up your own purchases so you don't have to pay the exorbitant delivery fees they charge. Their delivery men are inexperienced and sometimes damage the merchandise so make sure you watch them carefully when they are moving your purchase into your home. more