Paula Krasnoff writes: We have two types of roofing material on our house – shingle and rubber. The replacement of the shingle roof was completed by able workers in a single, sunny day. When one of the flat rubber roofs was removed, we found dampness and carpenter ants underneath. The roof was covered with tarp overnight, the exterminator treated the area, and the roof workers returned to make certain that the tarp was securely in place. That night it rained steadily all night. I awoke to the aforementioned water dripping into the house from several locations. At 7:15 AM I called James, and by 8:00 AM both he and his crew were here. They were able to empty the tarps, which had filled with so much water (remember the roof was flat) that the water had backed up and seeped under the tarp. There was ceiling damage downstairs and some other paint damage upstairs. That same day, James contacted a painter who, within a few days, was able to repair and paint the damaged areas. James had the painter bill him directly. (And then I hired the painter, who did an excellent job,to paint the rest of my house). Through it all, James was a pleasure to work with – he has a charming, easy-going personality, is creative in his problem-solving, and does great work !
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