Odessa Instant Shoe Repair

I have never been so fired up about a place that I would start an account online to post a review - but this experience was HIGHLY disappointing. \r \r I brought my (very expensive) Christian Louboutin heels to get re-heeled at this place (listed as Odessa Instant Shoe Repair but the sign says Lexington Cobbler or something like that.) The gentleman (generous use of the term) after agreeing to re-heel the shoe for $15, then took a pen and drew a large black line across bright red sole of the shoe and says ""you need protective bottom!"" When I asked how much that cost, and he said $52, I told him NO I do not want that right now and he scoffed at me. I also told him I could not believe he had the audacity to draw a line across the bottom of my shoe. He told me ""its ok its ok"" and tried to wipe it off, but the line remains there!! As I walked out he shouted to me that his customers are always happy, but I will NEVER do business with this man again. He vandalized my $1000 heels without hesitation. I can't believe this even happened. Horrible, Terrible, Awful. more

I can't speak for paying with a credit card but I walked in just to check the prices to get my heels re-done (I clearly am a cheapskate and shop around for this kind of stuff) but these guys had me sold. Best prices and when I asked how long it would take he pointed to the sign that said ""Instant shoe repair""...how very true. Took them 7 minutes to completely change my heels and shine them up. I have no idea why you'd ever need to go anywhere else! Pros: Cheap, really fast and friendly more

I brought in a shoe to Odessa Shoe Repair and paid for the entire repair before it was done. Unfortunately, I lost my repair slip, although I do have proof through my mastercard that I paid in full. When I picked it up, the shoemaker looked at his slip and said I had not paid anything. To get the shoe, I had to pay twice. He would not believe me that I paid beforehand. He forgot to mark paid on his slip. I had been there many times before as a customer. I will never go back again. Beware of paying ahead of the repair. more