O'connor Studios

Photography quality is very low - our kid has an umbrella reflected in the glasses. Also, people working there are very rood - when called and asked about refund, answer was: ""Yes, I can see some small glare, but your complain is unforeseeable and to do refund we need to have all the pictures back, so we will inspect them and might be will inform you about our decision"". more

Unfortunately, there may have been some confusion with the O?Connor Studios policy. Each package sent out has our retake/refund policy on it. We schedule one retake day at every school for anyone that was absent on original day or would like a retake. We will certainly look to see if there is any ambiguity with regard to our policy. more

My Child was out sick, the day of the original school picture takes and had his photos done on the schools re-take day, after waiting for ever for the pictures to arrive it was discovered that the photos they did where terrible, We contacted O`Conner Studios, their response was oh well can?t be redone you own them. This place is like a puppy mill, they only care about quantity sales and less interested in quality photography are awful and I would not recommend this location to any one, that is looking for even half decent pictures, look elsewhere, This is the 2nd year in a row we`ve had issues with this location... Be warned... more

After contacting O'Connor Studios in Feb (several months after they came to our school to photograph children), we finally received our 3rd grader's class group photo. Where it says the names of the students & teacher on the bottom, it gives no indication that my daughter is missing or was absent (she had been absent for 3 weeks in Sept due to illness). So I'm picturing 20 years from now, someone posts up their class pic from their ""social network"" page and nobody remembers poor little Kathryn being in their class....all because she was ill. I spoke with Jessica at O'Connor Studios who talked to their Production Manager and said they would add her name to the photo (as missing) and send me a new one. I explained that I'm really the last one who needs the newer version since I'm quite sure we will remember she was absent due to her extensive illness at that time, but the rest of the class who purchased group photos isn't getting the updated group photo. I said I couldn't believe they didn't have some experience with this or some protocol (by the way, DD is not happy about it either or I wouldn't be taking it up!). She did not seem to care. I might have gotten more sympathy from a robot. Well, the new group photo finally came and they spelled my daughter's name wrong! Called Jessica again and, without apology, just said that she would have someone redo it and had no response to my expression, once again, that I thought it should be redistributed to all students in class who bought a group photo since there is no indication on theirs that Kathryn was missing from picture. I guess it's hard to understand unless you are in the shoes. Either way, I would say that this company offers substandard services and cannot recommend them. more

Studio has introduced a ""new program"" to the school which in my opinion is very pushy and does not get the proper authorization before photographing a student. more