As someone who frequents this shop weekly, I really wish they would focus more on customer service. The store is really nice, and the newly renovated aquarium room makes it even better, but piles of boxes forever on the floor, the inability to find help and prices that are often above the chains - make this a store that could improve. Some of the staff are friendly and helpful, but others seem annoyed to have to help you. There have been times when I have walked through the store for fifteen minutes looking for help - only to eventually find everyone behind closed doors in the back of the shop.
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