Occasions By John & Troy

Please take time to read, We recently were married and had contacted occasions by John & Troy Florist locally to do the Flowers for our Wedding and Reception. After contacting the Florist and setting an appointment, My bride to be and I met with one of the technical floral planners face to face at their place of business to discuss plans and delivery of our arrangements and flowers. We were quoted an outline with costs and delivery fees. Our requests for what features we wanted provided were very ""Specicific"" and ""Sketched"". We had listed and agreed with the representative who took our order, exactly what we would like for the wedding bouquets and arrangements for the Wedding and Reception Dinner. Speaking only on value and service, we were shocked and completely dissappointed to receive the Bouquets for the Bride and Bridesmaids as they had all been taped with Scotch Brand Tape and all the Flower arrangements were less than supermarket shelf quality inventory. Our Centerpiece for the Reception Dinner basically came in a fishbowl you would most certainly throw ping pong balls at the Fair to win a Goldfish. I am almost certain the Joyce Merck Florist representative and florist internally may have received training in how to disconnect with your customer while still extracting their Money. I have witnessed many wedding and social events on all levels, but do not think in review I have ever seen such a poor quality of flowers or presentation on what is supposed to be a special occasion for the marriage of two people. Considering price and value I would only submit to any perspective customers who read Reviews. Please shop elsewhere and find better value for your hard earned money somewhere else. You are wasting your time to purchase Flowers or Arrangements from this local supplier. FACT more

Occasions by John & Troy Awful rude customer service!!! Don't know about this place!!! more

DEAD Flowers!!! Occasions By John & Troy My boyfriend is a firefighter that works 48 hours straight and had flowers delivered to me at work. As soon as the delivery boy handed me flowers, I started picking out the dead ones. I didn't want to hurt my boyfriend's feelings, so I decided to stop into the shop and have them replaced before he got home from work. From the moment I walked in the door, the owner was a WITCH. Overnight the flowers had gone from bad to worse and she said they were thirsty and it was my fault. She continued to argue with me and blame me for the way the flowers looked and told me maybe I shouldn't be receiving flowers if I can't take care of them. They should last more than 24 hours, especially coming from a florist. I told my boyfriend about the situation and he called 3 times and left a message and got no response. I was horrified at the terrible customer service and the poor quality of flowers. We will be sure never to use them again. more

AWFUL dead flowers Thanks!!!! Occasions By John & Troy more

THE ""WORST"" EVER. I recently ordered a floral arrangement from Occasions By John & Troy in Gainesville for my wife on our 1st wedding anniversary. I asked that flowers be delivered before 11:00a or after 1:00p, she is at lunch between those times, I was assured it would be done. I expressed that local merchants get my business and not a 1800 company, she thanked me repeatedly. Not only did they disreguard my request on delivery time they also attached a birthday card instead of an anniversary card and the flowers were 1/2 dead. Repeated calls went unreturned. When i did finally reach me they told me i was a liar about the delivery times and the card was a ""honest mistake"" and hung up. I was not amused by this lack of professionalism . People of Gainesville you have be warned. Occasions By John & Troy more

My boyfriend is a firefighter that works 48 hours straight and had Occasions By John & Troy flowers delivered to me at work. As soon as the delivery boy handed me flowers, I started picking out the dead ones. I didn't want to hurt my boyfriend's feelings, so I decided to stop into the shop and have them replaced before he got home from work. From the moment I walked in the door, Occasions By John & Troy the owner was a WITCH. Overnight the flowers had gone from bad to worse and she said they were thirsty and it was my fault. She continued to argue with me and blame me for the way the flowers looked and told me maybe I shouldn't be receiving flowers if I can't take care of them. They should last more than 24 hours, especially coming from a florist. I told my boyfriend about the situation and he called 3 times and left a message and got no response. I was horrified at the terrible customer service and the poor quality of flowers. We will be sure never to use them again. Occasions By John & Troy more