I like how people will hide behind their computer. All customers receive an estimate before we begin working on their vehicle. Once it is authorized we will continue. It does take time to find and locate a problem without guessing, but people think we can do that for free. If there are any additional charges they are authorized before we go any further and they are given the option to stop or continue. If additional charges are authorized we expect to be paid that amount because the customer authorized it. For some reason some people think they should not pay any addition charges after they authorize them. As a member of AAA we have to be within 10% of all authorized amounts and we are. If they want us to do the whole job then great, if they find another shop that will do the job cheaper that is fine too, most of the time they are not comparing apples to apples which is fine. But we should be paid for our time especially when it is authorized by the customer. We have not been in business for over 30 years by accident. It is by having competitive prices and great customer service. Sorry if you have to wait a few minutes while we service another great customer in front of you, that does happen from time to time when we are this busy.
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