I rented a wheelchair for my husband who broke his leg. Upon trying to use the wheelchair himself, the tires would skid and loose traction on the concrete. Making it impossible to use by himself. The main reason I rented the chair was so he could get around by himself without assistance. The material of the tires were dried, hard, and cracked. When I pointed it out in the store I was told the chair would still be functional. I returned from my trip and discussed the issue with the manager, who told me it was my problem/fault the chair was not functional. I explained that the tires were no good and that was the issue with the chair. The manager compared the wheelchair to a rental car and said if I had rented a car it would be my problem the car didn't run as it should. I don't understand how it is my problem that the chair was not functional as I am not responsible for the maintenance. He was very rude when I asked if I could receive a discount, as I was not asking for a full refund. He then said he could not give me a discount because then he'd have to do it for everyone and it would put him out of business if he gave everyone their money back. He never apologized for the inconvenience it caused me and my husband. I would not recommend OC Medical Supply to anyone. If you are considering using this establishment, consider this review a warning.
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