Nyc Tire & Auto Care

When my warranty company refuses to pay for repairs that cost over $2 000 dollars, they offered to purchase the piece at a cheaper price. I was called and was told to come and pick up my truck because they refuse to work with my warranty companies. When I came to pick up my truck the person whom was representing your company was rude and disrespectful. He told the worker to put my truck on the street until a tow truck come to move my truck to another repair shop. My truck was repaired; however the work your company indicated was not what was needed to be repaired. Cost of repair was $627.68. more

also, who charges for diagnostics anymore?, I told them it was the alternator and they charged me for finding the cause anyway. more

I was stuck in Manhattan and called AAA. I joined over the phone and they towed me to this place of their on W. 39th St. where, they had me over a barrel and they knew it. The price for what they did was outrageous. A battery and an alternator for $881. A bogus charge for everything - diagnostic this, diagnostic that, service charges. I had a minivan full of a friends things who I was helping move. They knew we were stuck and took advantage of us. Shame on them for taking advantage of people who had no other choice but to pay their inflated charges. This was a $300 job AT MOST. Do not go to this place. I want at least half of my money refunded. more

It was the exact opposite of what I expected. The manager was helpful and efficient. When you have a flat, you are in a vulnerable position. It was better customer service than in most retail stores and fine restaurants in Manhattan. Even the coffee was good. What a surprise. more

The staff was very helpful and they remembered me and my car when I returned it for service. more

I'd rather keep it to myself....! Nothing negative.....it's all good......! more

Did a quick battery swap for me on an early Monday morning. AAA still has them listed as doing on-site battery replacement...they do not as of Hurricane Sandy. However, the service great so they get a pass. Would recommend! more

I felt they were very thorough and even though I couldnt get an appointment the day I brought my car in, they worked with me to figure out a schedule that worked for me. more

Absolute scammers. Had my car towed by this company via AAA and they tried to overcharge me on tolls. When questioned about the dollar amount of tolls I was subjected to a temper tantrum by the driver and subsequently cursed at by the "manager" over the drivers cell phone as he threatened to steal my car and take it back to their location after it was already sent 60 miles to my mechanic.\r \r When we eventually came to an agreement on what I would pay the driver told me that they take visa and mastercard. When he called his "manager" back on the phone to process my card the obscenity-filled tirade started once again while he insisted I pay CASH. It should be noted that AAA told me that they are required to accept credit cards AND this company's own website says that they accept credit cards.\r \r If not for the intervention by AAA I have no doubt I would have had to get the police involved with this disgustingly unprofessional company.\r \r Aside from all of this the driver felt the nee more

service excelent but took almost impossible to get service dept. to answer on several occasions more

besides being overcharged, i was told at 8 am it would be one hour to fix my car. five hours later the car had still not been fixed. i had to move and reschedule patients which cost me thousands of dollars in lost business when i could have just been told the truth. then the car was returned to me with a nearly flat tire. this was a horrific experience and i would NEVER recommend this place to anyone. more

Excellent more

MY CAR WAS TOW INTO YOUR SHOP IT HAD STALL AND WOULD NOT START WHEN I PICK MY CAR UP THE ENGINE LIGHT WAS ON AND THE COVER OF THE FUSE BOX WAS ON THE FRONT SEAT .I TOLD THE MANGER WHO HAD SOMEBODY FIX THE LIGHT AND COVER THE NEXT DAY I DROVE THE CAR ONE BLOCK LIGHT ON ONCE MORE TIME GOING BACK TOTHE SHOP I WAS TOLD FOR $700 I COULD GET THE CAR THAT AFTER I GAVE $1070 THE DAY BEFORE NO WAY ON THE PLUS SIDE YOUR PEOPLE WERE VERY KIND more

This was my second time going to NYC tire and auto in a two month period with my other car. I got my car inspected and new tires. Everyone was friendly, the prices were great and I didn't feel like I was being presured into anything. more

I took my 2002 Hyundai Elantra into NYC Tire and Auto on September 10th, to have my brakes looked at. I ended up getting new shoes/pads, two new tires and a new steel rim. I was told the work was going to be finished Tuesday afternoon. However, I wasn't able to pick up my car until Wednesday evening which forced me to miss class and work. As my car was being returned to me out of the garage, one of the workers drove it underneath an SUV that was on a car lift. One of the tires from the SUV damaged the top of my car. There is now a huge dent in my roof. Since this is THEIR mistake, I expect that NYC Tire and Auto pay for the repair. I've contacted someone from this shop at least 10 times in the past 2 weeks. I have been told on numerous occasions that I will receive a call back but I have not. I really don't want to make a big deal out of this situation but I need this to be resolved ASAP. I live in Maryland and don't have the luxury to drive up to NY frequently so I proposed that there is only one option: The shop pay for the repair to be done at a shop here in Maryland close to where I live. I received a quote from Maaco and it totaled $976.50 Like I said, I didn't want to make this a big deal but since one of their workers messed up my roof it is the shop's responsibility to remedy the situation. I have already contacted the Better Business Bureau of Manhattan but I would appreciate if it could get this resolved without having to go through them. more

We were in NYC for a weekend get away and our tire popped. The folks at NYC tire had us back on the road in 45 minutes. more

Let me start by admitting that nearly all mechanic shops are the same, if they can make you pay for unnecessary repairs, they will. NYC Tire isn't any different. On Saturday, September 8th, I 'overheated' and my radiator hose blew off. I called AAA and NYC Tire came to tow me expediciously. I was happy. The shop promised me an they would analyze my car expediciously. I was happy. About two hours later I was told and given an estimate for a new fan assembly, a new thermostat and a fan relay for just short of $900 including labor. After about an hour of back-and-forth debating ending in raised voices (mostly mine admittedly), I was told that they were officially refusing to service my vehicle and were putting it on the street out front. I was also told that they put my hose back on and refilled my antifreeze but were going to be gracious enough to not charge me for it. Fast forward to Monday morning when I took my car to my mechanic who then checked the vehicle, took out a blown fan fuse and replaced it. He charged me $10. Not only was it just a fuse that was the problem but he informed me that there was not a DROP of antifreeze in my car and the reservoir was dry.(meaning I did not have a leak either). So, not only was I lied to about them graciously re-filling my fluid for free but I was severely taken advantage of....ALMOST! There is a huge difference between a $900 repair and a $10 repair. Being a woman, I am HIGHLY offended that I was taken advantage of. Thank goodness I have some common sense about things or else I would have fallen for the NYC Tire okey-doke. Drivers beware! For the record, today is Thursday, almost a week after the incident, and my car is still running fine with driving 26 miles total a day for work. more