Took my car for a front end alignment. I am a mechanic but alignments need to be done on an alignment rack. I got a call after drop off that one part was frozen, preventing the completion. I OK'd the work since I had previous work to do, and doing it myself would put off the completion for a day or two. The part they used, I asked for it back, was showing signs of wear but no sign of being frozen. My problem with NTB is that I checked on the retail price of the part and they had marked it up OVER 100 PERCENT. It is looking like I took a bath on the labor too!
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