Northside Collision Center

We recently had collision work done at the Liverpool Center. We picked up our car on the 19th. I was given a survey to fill out & this is the truth.. I had it all set to mail & our Very curious puppy took it off the shelf and chewed it up! Anyways, I wanted you to know that we had a great service from Northside & Travelers Concierge service from beginning to end. We also appreciated the loaner car since we only have one car at the moment due to my husbands layoff so thank you for that & a great first experience with your center. more

Excellent service provided by a professional staff !! I would highly recommend Northside Collision for anyone looking for auto body repair. more

From the time I dropped my van off to the time I picked it up I was impressed by the careing and thoughtful employees at Northside in Baldwinsville. Heather had all the patience to help me out. Don't know how to thank Matt for being so careing and helpful, contacting me every three days to update me with what was going on with my van. A big atta boy towards him. Northside should be very proud to have him on their team. Very impressed to see my van so clean inside and out. Thanks again to Northside employees for a GREAT job. more

Recently I had a fender bender leaving the parking lot of Wegman's and ran into the bumper of the car ahead of me. My immediate thought was to call the Mercedes dealer and have them do the work, but my insurance company suggested Northside. I decided to give them a try and have to say I was treated like I was the most customer of the day. I'm not used to getting this level of service, so I have to say I was doubly impressed. The work on my car was so good, I couldn't tell that I got a new hood and front bumper! Thanks for the excellence of service. more

Very unhappy. We dropped our van off for repairs on Mon. We were told it would be done by Thurs. Thurs morning we got a phone call, my husband and I got 2 different stories as to why the van wasn't done, and we were told it would be ready first thing in the morning Friday. Friday morning came, my husband spoke to them around 10:30am, he was told it will be another 2 hours, it is now 1:30pm and still have not heard from them. We were supposed to go out of town Thurs evening. We have delayed our trip a day already and now it looks as though we won't be able to go at all, because Northside Collision doesn't have the van done yet. more

Never going back to this place ever again! brought my car in to get the front bumper and a fender replaced. they said they would have it done and finished in 4 to 5 days. 9 days later i felt like Bill Murray in groundhog day where every day it's the same thing. ""it'll be done tomorrow"" they said for 4 more days. so long story short 4 to 5 days turned into 13 days. gave me the run around and never called to say the car wouldn't be ready. very unhappy with the way they do business. more

I have taken my van to Northside twice. The first time we hit a deer and damaged the drivers side and front of the car. I was able to get a van, not a car, to drive while mine was there. They made every step of the experience so easy! The sliding door was difficult to fix so they took it to the dealer to fix. They followed up with me a few weeks later to see if we were having any other issues. Their follow up was great. All the work was covered under my insurance. I also had it in earlier this year because I damaged the front again. They fixed the front end and I was having trouble with the sliding door opening from the last accident so they took it back over to the dealer and had them fix it again. It was all covered under the insurance and Northside took care of all the communication. I highly recommend Northside Collision. I wouldn't take my car anywhere else. more

I went to Northside Collision after my car was hit from behind. I was very pleased with the customer service at Northside. They handled all the communication with my insurance company and kept me informed as to the process of the repair. The car came out looking better than new! The best part for me was that they had cleaned the whole car inside and out - even though only the back end had been damaged. I also really appreciated the rental car while my car was being repaired. Overall, a great experience! more

I came to Northside because a few people gave me the recommendation. My bumper was damaged due to a small accident. After having my car quoted for the repair, they told me that I had to replace my air conditioner and my impact bar. At first I was a little dubious because they didn't look damaged to me, but went with the quote anyway because I thought they're probably right. Then I went to another mechanic just to double check if I had to replace them, partly because the costly repair I had to pay extra for AC and impact bar. Turned out that they were fine. So I drove back and told the appraiser that I would want those repair to be removed from the service and just get the bumper done. Then the manager Bryant came and warned me with an almost cold and unhappy tone, ""if you don't want the impact bar, just let you know that we're not going to be responsible for any of the damage incurred by it. I don't want you to come back and tell us that it's our fault"". (those were almost his exact words as I remember). Personally I was very, very unhappy about what he said and his altitude. What he's trying to tell me seemed almost like threatening me if I am going to get into a deadly accident if I don't get what he wanted to replaced. It's like telling a patient in a doctor's office that if you don't get treatment and you die. What he is concerned is only his liability and nothing about my personal situation. I would care less about spending money to fix those if he gave me a good explanation. But not only he failed to explain it, he showed how apathetic he is and doesn't care people who were in accident! Not to mention he seemed so unfriendly and never really welcomed customer. I am not arguing the repair job, but just because you are thinking you're getting a lot of customers and you think you won't lose them, I can tell you that is wrong because I won't be going back there after my last one! more