Problems from the word go. The worst car buying experience I have ever had in the past 20 years. Lie 1-We were lied to about the use of the vehicle by Management going on a business trip. (We found kids tickets to a game place and many many wrappers from children throughout the entire vehicle.) This is a NEW z71 Tahoe with 3 seats. Lie 2-We were told the extra set of keys, owners manual, everything that is supposed to come with a new vehicle from inside etc. would be overnight-ed to us. 3 days later called back. Lie3-we were told the salesperson was sick but it was put into the mail that morning by the secretary that answered the phone. Lie 3- the next evening I called and with the salesman that sold us the car was out of the office so I talked to the evening internet manager and he promised that he would find out where and when the package went out and if it had not gone out that the salesman who sold us the car would personally bring the package to use, we left the conversation with him calling me back in the morning with information on what would happen...........by noon no call no package.
Lie 4- Called Paul the General Manager and told the whole story and he said that he would find out who sent the package and when it should have arrived. I reiterated that we were told it would be overnight ed to us and that we NEEDED a tracking number. I also said that I found it irritating that I keep finding kids trash, toys and junk in my NEW CAR. He called back and left a message stating that he knows it was sent but it was not overnight but did not leave a tracking number and would call us back in the morning with the number. Next morning no call with the tracking number. I called in the afternoon frustrated not yelling I spoke to the receptionist and she sounded very irritated that I was calling again and kept sending me to the GM's voice mail. I left a voice mail stating to call me back. I called back asking to speak to a live person since leaving a voice mail at this dealership never seems to be returned and the receptionist actually stated I just answer the phones I can't get up and find the person you want to speak to. At that point I decided to tell her that IF I had to drive the car back and return the car they did not want me in the show room but perhaps it would be best because then they would actually have to answer my questions. As of right now I am sitting at my desk patiently waiting for the GM to call me back with the tracking number.
I am putting a 1 star rating because it requires me do so to publish this review.
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