*sigh* I wish I had control of vendors and not the corporate office. We were just fine with the service we had before, but we got a proposal from NCP. The board liked their price and switched companies. And it's been a nightmare since. About a week into having NCP in charge of patrolling the property at night, residents would come in one after another wondering where security went. I told them we have a new company. Two weeks later, 7 vehicles got broken into with nothing on the report. Several residents came in and complained that the patrol was not showing up to the property. I called NCP and was talked to by a woman with a ""whaddya want?"" attitude. After I got off the phone with this rude woman, I later went back to check that day's report. Lo and behold, Now that same guard who was working that night did find the broken into vehicles, complete with the exact descriptions and plates that I gave her on the phone!!!!!!! I asked a friend of mine who works graveyard to be on the look out for NCP. The next morning he said that the white car drove into the complex to the back turn and then immediately left out the other exit. He said that the white car never used any lights to checked in vehicles in the parking lots, just drove through every time. Residents are still complaining. The board refuses to pay more for patrol, sending that proposal is a mistake I will never forgive myself for!!!!!
Pros: None!
Cons: Everything!
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