Norman Frede Chevrolet

Our 2010 Suburban would not start and had no electric power. A volt meter reading indicated the battery had 12.6 volts and was fine. “Clint”, at Norman Frede said the charge would be $100 to have the vehicle towed to them, even though the distance was less than 10 miles. Considering I was attempting to give them my business, I was disappointed that they wanted to make money on the towing. I just think that shows little compassion and speaks of a greater love for money than for people. After getting the car towed there around 8 AM, I was contacted by Clint a few hours later and told the battery cable was bad and the main fuse had blown, and the cost for this extremely minor repair would be over $400!! While the battery cable was covered by my extended warranty, the fuse wasn’t, so my out of pocket expense of $260 was basically for a fuse replacement! \r \r Then very late in the day, I was informed by Clint that we might not be able to pick up our car that day because MasterTech (my warranty provider) had not paid Norman Frede yet. This lead me to believe that the delay was due to the warranty company being non-responsive, so I called MasterTech and spoke to the same person who had dealt directly with Clint and I was informed that Clint had not even sent over the request for payment until 4:30 PM! Once it was received, MasterTech sent payment back at exactly 4:32!\r \r I find it a bitter insult that for giving my business to Norman Frede, I was grossly over charged and put at risk of losing the use of my vehicle for another day. Clearly, Clint did not deal with me in good faith. Nor did he perform his job with the minimum acceptable level of professional due diligence. That experience is enough to ensure that Norman Frede will never see my business again. It’s also enough to ensure that I will share this story with my family, friends, co-workers, and neighbors, not out of spite, but to help prevent others from being taken advantage of as I was. more

Norman Frede has the best sales team ever. My husband and I came to test out the new Malibu Eco. Our salesperson, Moses, answered all our questions with knowledge and passion. The sales manager, Will, was very pleasant to work with. No one was pushy or assertive. The atmosphere was just positive all the way around from staff to their other customers. We will be coming back in tomorrow to sign our papers. We will service our new Malibu here and will be coming back in a few years when our teenager is ready for a car. Thanks for making our car-buying experience painless and flawless Norman Frede team. more

Norman Frede is the ONLY place I will take my Chevy. The service department is trustworthy, fair and fast! what more can you ask for? Thanks Norman Frede! You ROCK!! more

I bought a 2007 Hyundai Accent from Norman Frede Chevrolet in Clear Lake. I felt like ever since I bought the car that the tire/ road noise is louder than the Santa Fe I used to drive, but I thought it was due to the fact that the Accent's a smaller car, smaller tires, a hatchback etc. I went in two weeks ago to get the oil changed for the first time since purchase, and also wanted the tires balanced and rotated (It was at an NTB). I wasn't prepared for what the tire tech had to say and show me. (I remember when I went to look at the car and test drive it, I mentioned to the car salesman that it looked like it needed new tires. He said something to the effect that the tires were good for a long time. Well... Not exactly.) The front and rear driver side tires were horribly out of whack in terms of balance and the wear pattern. I saw and felt the bad wear on the tread of both tires with my hand when the car was in the lift... The NTB tire tech said that the severity of the wear had already started when I bought the car, as the tires wouldn't be this bad after only 2 - 3 months of my owning the car. He said that the tires had probably not been balanced or rotated much, if ever. Yikes! So, I emailed my predicament to the General Manager of Frede Chevrolet (Joan McKinney), told her firmly that having to buy new tires after only 3 months of ownership was unacceptable (even if it was a used car) and politely asked what could be done to make things better... to my surprise, she emailed back saying they would call me that Monday and would take care of it. I had my appointment yesterday to see about the tires, not sure what to expect. The Frede Chevy service tech, Amanda B., looked at the tires and after talking to the Service Manager, told me to have a seat in the waiting room while they put on a new set of tires... that's right folks, a *car dealership* gave me four brand new tires for FREE. And they are good quality tires too. WOW!!! About an hour and half later, I was on my way home with four new balanced tires! more