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Like another, if possible they would not get a star - more like a poisonous warning sign.\r
Their cleaners couldn't find and clean a nook or cranny if it bit them!! I don't even know where to begin. Since my husband work outside the home, only our dogs were home when the cleaners came. Since Nook & Cranny is super expensive, we expected them to do a great job without having to direct their every task. This was not the case. They would, for example, clean glass shelves, but all objects on them were left untouched and dirty. It got so bad that I had to leave signs on objects to call attention to their need to clean them, which they ignored. I was home sick in bed once, and got up to meet the crew and call their attention to the things they were neglecting to do. I finally started leaving signs all over the house, which were mostly ignored. I came home to tables not dusted, dresser tops uncleansed (spit on my finger wiped an area clean and shiny!), chunks of dirt on my desk, cobwebs and dust in nightstand, things not moved when cleaning, stains on flooring, and partially cleaned gecko caca all over, are just a few examples. When we sent Candi a letter telling her how unhappy we were, her reply was rude and ridiculous with untruths throughout. It was very unprofessional, and placed all blame on us, the customer, while claiming her crew was great.. Our house was dark and the crew couldn't see the dirt. The dogs, which she had been made aware of became a problem for her crew. Her crew told her I spent time telling her they were fabulous, when I was actually telling them what they were skipping. Since they got to skip my sick room, they had to work twice as long to make up for it! Her response to my not wanting her crew to leave gecko caca behind was to tell us to tent our house to get rid of the gecko's! Frankly, I would love to make her pay the cost of the cleaner I have to hire to do the job correctly! DO NOT hire Nook & Cranny because you will spend a lot of money for nothing but excuses and attitude.\r
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