I took my first kitten for her first vet visit here, and I was so disappointed! I took her in for a basic exam, and the doctor proceeded to perform additional procedures without even asking me if he could, let alone discussing price with me, and when it came time to ring me up, boy was I in for a surprise! That's not the worst part, though. When I brought up the extra charges to the lady up front, she proceeded to argue with me in a very rude and condescending way. She said how could I expect for all the extras to be free, everything has to cost something. Well, how the heck was I supposed to know they were "extras" if he did them without even asking me first? Did I mention this was my first vet visit, how was I supposed to know the drops he put in her eye, for example, were an "extra"? She told me that when I go to a restaurant, I can't expect to order all sorts of extras without being charged for them. Well, HELLO! At a restaurant, not only do you have a menu with all the prices listed, but you don't get extra food brought to you unless you are asked first, and you order it! I told the lady that I was very disappointed, and I would not be coming back. She told me that if cost was an issue, I should have told them before I came in, because how were they supposed to know price mattered to me. The issue here was not the price, as much as lack of communication with the vet, and total lack of manners from the lady up front. (I believe she is also one of the vets). She was sooooo rude and nasty to me, that I warn everyone who thinks about taking their pet here.... BEWARE!!!
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