I am writing this review as a WARNING to others in the Russian speaking community who might be considering hiring New 12 Chairs or 12 Chairs or whatever they are calling themselves now. The first time I dealt with this company I felt that they charged a high price but I was basically satisfied. So, when I decided to move I chose them as my shipping agent. I can still remember their smiling faces as they told me ?Don?t worry, you can trust us.? Was that ever a mistake! They turned what should have been a challenging but rewarding experience into a family nightmare. They abandoned our goods in Europe and we were forced to hire another shipping agent and pay a second time after a long and costly delay in order to receive our furniture and personal items. They refused to give us back our money even though they had not fulfilled the contract. I would say that New 12 Chairs is untrustworthy and unreliable and hope that another family does not fall victim to their business practices and suffer the grief that they caused us.
Pros: friendly
Cons: poor service
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