Nelda's Boutique

I made an apt to have my wedding dress altered, i was called the night before and asked if i could reschedule when i explained that i couldnt (my wedding was in a month and i was going out of state the following week) she told me that it was alright we could keep the apt. the next morning i called to verify the apt and she was rude and told me that "everyone else changed their apts and i should have to" but that she would meet me. she showed up an hour late and was rude and unprofessional. i left my dress there to have them alter it but after telling my soon to be hubby about the experience he told me to go back and get the dress. and im glad i did. lucky my maid of honor was getting married a few months after me and she had found a really good seamstress that could get the dress done in time. the first review is correct and i wish i would have read her review before even setting up an apt, the "boutique" is a resale shop and the dressing room is their bathroom and its not a nice feeling to drag your expensive wedding dress across the floor there. DO NOT RECOMMEND!!! HORRIABLE SERVICE. Pros: none Cons: HORRIABLE CUSTOMER SERVICE more

I started to have my wedding dress altered at Nelda's Austin/airport rd location, but when they didn't have appts to meet my needs I transferred my dress to the Pflugerville location. A regret. What was supposed to be a simple alteration took at LEAST 3 return visits as my dress still was not done. The owner here seemed "out of it" and not very on-the-ball. On my first return appt (my dress was suppose to be ready) the owner/tailor wasn't there, and I had to wait for her to show up. When I tried my dress on it seemed that the bust had not been taken in AT ALL. When I asked if the bustle had been done, the owner/tailor was unsure and couldn't answer me!!?! This left me wondering if they had done any work at all!?? She completely missed my next appt time, and the guy working there had to call her to tell her I was there. Instead of hustling to the store she told me it would be another hour bcs she had to go visit her mother. I was very unhappy. On my next appt there were 2 other people there, so I had to wait for the only dressing room/bathroom to be available. I was on time (if not early) to all my pre-scheduled appts. When the work was FINALLY done it was decent work. But what had been estimated at 2hrs of work was now a bill for 4hrs of work. I ended up paying for 3hrs, @$40 per hour. The other thing I did not like about this place is that it is a resale shop - not a setup for an alterations place. The 1 dressing room is the bathroom and I did not appreciate having to drag my wedding dress around their bathroom floor. Plus they don't have enough workers to deal with the walk-ins & the appts. Unhappy service, I will not return. Pros: decent work Cons: price, customer service, atmosphere more